Back Office Administrator to Miele!

Are you a driven, well-organized, and open-minded person who brings people together? Miele AB is looking for a Senior Sales agent to support their Sales Team and customers in Sweden. Do you have 3-5 years of experience in a similar role, are fluent in English and Swedish, and have good knowledge of SAP? Then the role is yours. Academic Work is responsible for the recruitment process but you will be hired directly by Miele.

OM TJÄNSTEN
Since being founded in 1899 Miele has followed its 'Forever Better' brand promise. This means: Miele will do all that they can to be "forever better" than their competitors and "forever better" than they already are. For their customers, this means the peace of mind of knowing that choosing Miele is a good decision - and probably the decision of a lifetime.

Together with Miele, we are now looking for a Senior Sales Agent. In this role, you will be responsible for the business partner sales requests and ensure the satisfaction of all the business partners while representing the premium standards of the brand. You will also support the Sales Team in their daily operations. Academic Work is responsible for the recruitment process but you will be employed directly by Miele.

Few words from your future colleague Emma
"I started at Miele 3 and a half years ago as Team Leader in the order department. A year ago, I took on the role of Senior Sales Agent during a reorganization. I got more freedom to manage and plan my work, the opportunity to build stronger relationships with customers and take on new focus areas. The variety of work tasks increased, and I enjoy my current role very much. It is a very open role where new duties come, and old ones go, but you still have some routine tasks that structurize your daily work. Everybody in my team is helpful, open, and warm, and I have a great boss who will also be your boss. To succeed in this position, I believe that you must be outgoing, confident in yourself, and dare to throw yourself out there and constantly come up with new ideas to improve routines and working methods in a team where most people have worked for a long time. If you are curious, quick to learn, and enjoy constant changes, you will love this job, and I look forward to having you as a colleague and brainstorming buddy!"
Emma Lindqvist, Seniors Sales Agent

You are offered


* A great team of loyal and happy employees.
* A dynamic role and workplace with great possibilities to challenge yourself and develop.
* Supportive and close cooperation with a colleague who works in the same role in a different team.
* A new beautiful office in Solna with an open plan.
* Possibility to work from home 1-2 days per week.


ARBETSUPPGIFTER
You will for example
* Be the Nordic Key User in SAP/CRM
* Handle sales requests, orders, returns, information requests, and complaints timely and thoroughly
* Support sales team with laundry room planning
* Backup your team members and handle requests from sales representatives
* Coordinate projects in cooperation with Sales and Project Managers
* Keep technical knowledge up to date by regular completion of training

VI SÖKER DIG SOM
In this recruitment process, we will focus a lot on your interest in the position as well as your personal skills. We are looking for someone who is a team player that brings people together and is strong in their communication. You can cope with workload peaks and can handle different tasks simultaneously. You are structured, accurate, and service-minded and have always the customer's best interest at heart.

We expect you to
* Have worked at least 3-5 years as Contact Center Agent or in a corresponding role
* Have strong skills in SAP as well as ERP and CRM systems
* Have good knowledge of MS Office, especially Excel
* Have a good understanding of B2B Sales support vs Pro customers
* Be fluent in Swedish and English since both the languages are used in the daily work

Meritious:


* Experience in marketing
* Experience in using a program for room planning, for example, for kitchen or interior


The most important personal skills in this role are:


* Communicative
* Self-reliant
* Flexible
* Structured


Other information


* Start: According to the agreement
* Extent: Fulltime
* Location: Solna
* Background checks: Credit check and criminal records
* Contact information: Recruitment Consultant Ella Tarmo, ella.tarmo@academicwork.se


Our selection process is ongoing, and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

INFORMATION OM FÖRETAGET
Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment, and society. The company's focus is on manufacturing domestic appliances for the kitchen, the laundry room, and floor care, as well as machines for use in commercial operations and medical facilities ("Miele Professional"). The strategic vision is to be the world’s most trusted and desirable premium brand. Read more about Miele Professional here.

Miele stands for long-term thinking and planning, continuity of values and goals, good relationships with customers and suppliers, as well as an employee-oriented corporate and leadership culture.