Backoffice coordinator Stockholm

INFORMATION OM FÖRETAGET
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Företagsnamn: Human Entrance AB
Besöksadress: Gävlegatan 22
Postadress: Hyllie Boulevard 10 B, 21532 Malmö
Postnummer: 11330
Ort: Stockholm
Hemsida: www.humanentrance.com

Kort beskrivning av företaget:
Human Entrance was established in 1999 and is based in Sweden with offices in Stockholm, Gothenburg, Lund and Malmoe. Our organization consists of well experienced, multicultural, multilingual and cross-functional professionals; all focused on and dedicated to providing our clients with professional and cost effective service solutions within the field of Relocation, Global Mobility, Intercultural Communication and Immigration services.

INFORMATION OM LEDIG TJÄNST
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Titel: Backoffice coordinator Stockholm

Beskrivning av arbetsuppgifter:
Timely administration of incoming orders in existing CRM system, creation of customer files and support with online tracking of ongoing cases including review of required client documentation and filing. Administration specific to each Business Unit: destination services, immigration services administration, global mobility services and head office. Support with weekly reporting. Be a member of the switchboard team. Switchboard tasks: answering of incoming calls, give friendly and professional guidance to customers, landlords, transferees and other interested parties contacting Human Entrance and Homerental. Office management such as procurement of office supplies and similar tasks. Any ad hoc business and office administration required to reach functional and corporate targets including cross functional support. Support the agreed objectives for client companies and transferee satisfaction through qualitative service and support to colleagues and teams. Ensure delivery of response time KPIs to client companies and transferees in line with agreed guidelines. Ensure delivery in line with the company Quality Policy. Secure communication and cross-functional alignment. Be an internal and external ambassador for Human Entrance.

Beskrivning av kvalifikationer:
Experience from administration and/or customer service Very good IT skills; Office package, CRM systems, ERP systems Fluent in English Other language skills are advantageous

Övriga villkor:
Required personal behavior Service minded Customer focus Interpersonal skills Adaptability Information collection and analysis Relationship building Teamwork and co-operation IT literate

KONTAKTPERSONER
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Funktion: Director, Destination Services
Namn: Christina Tapper
E-post: christina.tapper@humanentrance.com

Telefon: 0107081135