Become a Norwegian Speaking Customer Support Agent in Barcelona, Spain

Are you looking for a new adventure in the bustling city of Barcelona? Then we have the perfect opportunity for you! We are looking for enthusiastic Customer Support Agents who are eager to join a dynamic team. Ready to soak up the Spanish vibes and excel in your career? Keep on reading!

About the role 

Are you a master of multitasking with a knack for turning frowns into smiles? We’ve got just the role for you! As a Customer Support Representative, you’ll be the superhero that customers rely on. Whether it’s placing an order, seeking advice, or lodging a complaint, you’ll be their go-to problem solver.

You’ll also provide support in your teammates’ absence, whether within the same team or across different teams. You’ll work closely with Supervisors and Mentors on specific projects, manage administrative duties including holiday, sickness, and overtime, attend regular team meetings to stay in the loop and contribute to team success. You will take on additional tasks as needed to keep up service performance, quality, and customer satisfaction.

Do you want to know more? Apply now and we will be happy to tell you all about it! 

Barcelona: one of the most beautiful cities in Europe 

Barcelona is a fantastic city to live in, offering a perfect mix of cultural richness, stunning architecture, and vibrant lifestyle. Its Mediterranean climate makes sure to have pleasant weather year-round, making outdoor activities and beach visits a regular part of life. The city is known for its iconic landmarks, such as the Sagrada Familia and Park Güell, designed by the famous architect Antoni Gaudí. Barcelona’s diverse culinary scene, bustling markets, and lively nightlife provide endless entertainment options. And that’s not all, the city has excellent public transportation, a high standard of living, and a welcoming expat community, making it an ideal place to call home! 

What do you get?

You will receive €500 to help with your relocation costs, such as flight ticket or accommodation costs.
An annual gross salary of €21,221 (€1,685 per month).
A performance bonus of up to €2,000 per year.
A language bonus of €1,478.28 per year.
You will receive a monthly food card of €80 per month.
There are also career development programs and specialised courses available.
You will get organisational help e.g. with registration and banking.
A permanent contract.
You will have 23 days of paid vacation each year. There are also 14 national holidays in Spain. If you have to work on those days, you’ll get paid double.
Career opportunities within the company.
Free weekly social events and after work.

What's required?

You have native Norwegian language skills (written and spoken).
Excellent English language skills (written and spoken).
1+ Year experience in Customer service is required.
Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration required.
Working experience in electric vehicles is a pre.
You are available for a minimum of 6 months.
You’re at least 18 years old.
Very good communication, and listening skills.


Interview process

Apply
Click ‘apply now’ to fill in the application form. Remember to send us your CV in English as well.

Wait for a call from us
It will happen sooner than you think, so keep your phone close by! We will then give you more information about the availability and of course we want to get to know you better.

Forwarding to our partners
After the phone interview, we would like to receive a motivation letter and we will decide together with you if you are a suitable candidate for the position. If so, we will forward your details to our client abroad.

Online test
After this, a test will be sent to you so they can test your English and computer skills.

Video interview
A video interview will then be scheduled with the client's recruits. This conversation lasts approximately 45 minutes.

Receive the result of the interview
Once all steps have been completed, we will contact you to give you (fingers crossed!) the good news that you have been hired!

Pack your things and board the plane!
Throw a farewell party, pack your bags and board the plane to start your adventure!


Required language: Norwegian