Bilingual Assistent Team Manager

DKR are delighted to be working with a global name within the Fashion industry and are in search of Bilingual speaking Supervisor/Assistant Team Lead for their Shared Services Centre in Brussels.

Within this role you'll be supporting the Team Manager to oversee, organise, and coordinate a team of Client Advisors by supervising and monitoring calls, acting as a liaison agent between the Team Manager and the Client Advisors, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. In the absence of the Team Manager, the Assistant Team Manager will take over the management of the team.

You'll play many different roles in this position including

Team Management/Development
Client and Business Development
Planning and Operations

Requirements

Significant management experience in a Call Centre or service centre environment, ideally within the luxury industry
Experience with forecasting volume and schedule generation
Proven comfort/experience communicating and influencing across job levels with both internal and external partners
Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change
Strong Interpersonal skills and ability to provide feedback in a constructive and professional way
Eligibility to live & work in Belgium
LANGUAGES: (combos can either be)

Fluent in written & spoken English & Swedish, Finnish, Norwegian or Danish
Fluent in English & German with ideally Russian or Polish as a 3rd
Fluent in English & French with Dutch

Offer

Perm contract
Relocation support
Extremely Competitive base
Annual bonus
Various other benefits (available upon request)
Mobile phone, laptop, private instance
25 days holiday