Bilingual Customer Operations Advisor - Danish & Swedish

Do you want to be a part of creating an incredible atmosphere for both our customers and employees? We’re now looking for full-time Operations Advisors to be a part of our Payments team within Customer Operations. As an Operations Advisor, your primary task is to deliver an outstanding experience for our customers. Customer Operations is on an exciting journey, currently setting the structure for future growth and development.

Qliro has a track record of delivering new products and services at an unmatched speed. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products.

What you’ll do:

- Be responsible for creating and generating a WOW experience to Qliro's customers by managing our customer's inquires
- Manage incoming customer service inquires per phone and e-mail
- Identify and assess our customer’s needs with the aim to achieve outstanding customer satisfaction
- Correspondence with municipalities and authorities regarding debt restructuring for customers, and other Back Office tasks
- Daily correspondence with our debt collection partners mainly concerning customer contestation and general questions regarding customer debts.
- Be part of the development of Operation's routines and policies


We believe you:

- Have good knowledge of Danish and Swedish verbally and in writing. Other Nordic languages skills are meritorious
- Service-minded and passionate about creating outstanding customer satisfaction
- Detail-oriented and can handle multiple tasks simultaneously
- Structured, flexible, engaged, and have great communication skills


The employment will be based at Qliro's office in Stockholm and we want the right person to join us as soon as possible. Interviews will be conducted on a rolling basis. Should you have any questions, please contact work@qliro.com

WOW in everything we do

Qliro offers a dynamic and fast-paced Fin-tech environment with teams of driven individuals. We thrive on challenges and strive to develop an environment that fosters personal and professional growth. We have a learning and development-focused environment with an emphasis on knowledge sharing and training. We work hard to create a workplace that is diverse and inclusive, where you can have a great work-life balance and love the work you do.