Bilingual Customer Operations Advisor Finnish & Swedish speaking

Do you want to be a part of creating an incredible atmosphere for both our customers and employees? We’re now looking for Finnish & Swedish-speaking Customer Operations Advisors to be a part of our Payments team within Customer Operations. As a Customer Operations Advisor, your primary task is to deliver an outstanding experience for our customers. Customer Operations is on an exciting journey, currently setting the structure for future growth and development.

Qliro has a track record of delivering new products and services at an unmatched speed. We are active in an exciting intersection of the e-commerce, payment, and financial services markets. We target both leading online merchants and millions of Nordic consumers seeking superior digital payments and consumer finance products.

What you’ll do:

- Be responsible for creating and generating a WOW experience for Qliro's customers by managing our customers inquires
- Manage incoming customer service inquires per phone and e-mail
- Identify and assess our customer’s needs with the aim to achieve outstanding customer satisfaction
- Correspondence with municipalities and authorities regarding debt restructuring for customers
- Handling of estate and the estate inventory
- Daily correspondence with our debt collection partners mainly concerning customer contestation and general questions regarding customer debts
- Be part of the development of Operation's routines and policies


We believe you:

- Fluent in both Finish and Swedish verbally and in writing
- Service-minded and passionate about creating outstanding customer satisfaction
- Detail-oriented and can handle multiple tasks simultaneously
- Structured, flexible, engaged, and have great communication skills
- Experienced in customer service towards e-commerce, banking or finance is meritorious


The employment will be based at Qliro's office in Stockholm. We’re looking for both full-time and part-time employees. Interviews will be conducted on a rolling basis.

Questions? Please contact us at work@qliro.com

WOW in everything we do

As a team member, "a Qliroer," you will be offered to work in a dynamic and fast-paced Fintech environment. We thrive on challenges, personal growth and we have a culture that emphasizes learning and development embracing our core values. We believe that through collaboration and our everyday curiosity, we feel empowered and can take accountability. Together we work hard to create a workplace that is diverse and inclusive. We strive to empower our people to manage their time and work effectively and, wherever possible. We promote flexible working hours to help you juggle your everyday life and love the work you do.