Bio-Rad Laboratories Customer Service Manager

Bio-Rad Laboratories http://www.biorad.com/www.biorad.com has played a leading role in the advancement of scientific discovery for over 50 years by providing a broad range of innovative tools and services to the life science research and clinical diagnostics markets.Founded in 1952, Bio-Rad has a global team of more than 6,500 employees and serves more than 85,000 research and industry customers worldwide through its global network of operations.Throughout its existence, Bio-Rad has built strong customer relationships that advance scientific research and development efforts and support the introduction of new technology used in the growing fields of genomics, proteomics, drug discovery, food safety, medical diagnostics, and more.We are recruiting a Customer Service Manager Northern Europe based in Hertfordshire, United Kingdom (North of London) responsible for the Customer Service teams in the UK, Nordics, Belgium and the Netherlands.The position will report to the Customer Service Manager Europe. Your Challenge: Manage the Customer Service teams in the UK, Nordics, Belgium and the Netherlands Working with the European Customer Service Manager in continuous improvement of planning & controlling, managing change and putting in place working practices in all Northern Europe offices Provide the best possible levels of customer service to our customers Support, coach, build and develop the Order Processing teams in all countries covered by the position Communicate your overview picture of the business with the Customer Service teams in order to implement best practice within the organization Interface with other departments including Europe Logistics, Sales, IT and Finance Your Profile: MSc or BSc or substantial experience working within an international company in a Customer Services management role or managing a shared service centre Experience of handling Customer Service groups for five years, ideally managing remote teams Good system knowledge with the ability to work in large ERP systems Fluent in written and spoken English, knowledge of other Northern European languages is a plus Strong organizational, communication, coaching and people management skills Your Application: Please send your CV to us by clicking the Apply Now-button[with reference PS/488, interviews will be conducted continuously. Ansökan sker endast via nedanstående länk!