Business Analyst

INTRODUCTION
We are looking for a Business Analyst for UCHP, an IT solution for Warranty- and Service contract claim process.
Are you interested in working with a global solution within a global team? Our stakeholders represent all TD/BA’s and all brands in the Volvo Group. The team members are located in both Sweden and India and the delivery is managed from Gothenburg, Lyon and Bangalore.
Do you have experience of collaborating with requesters from business, turning their needs into solution throughout the requirement process? You are the person we are looking for!


THIS IS US, YOUR NEW COLLEAGUES
The Department Quality and Warranty is responsible for the management of all deliveries for core solutions in the quality and warranty portfolio (main applications are UCHP and Argus).Within the delivery the team has full responsibility of onetime (cost, scope, quality) and runtime deliveries (SLA fulfillment, cost, quality of service). The function consists of Team Leaders, Solution Leaders, Solution Architects, Business Solution Experts and Business Analysts, complemented with our more technical resources working as Application Developers and Quality assurance specialists.


In our team the current focus is the delivery of UCHP – a Business critical solution used in Volvo Group. The team has members located in both Gothenburg and Bangalore with a main focus to deliver one time changes throughout the whole lifecycle from request to deploy. Today in the team we have 2 Business Analyst/Solution experts collaborating with the business requester. The team consist of totally 6 employees who are supported by additional technical skills in the delivery.
UCHP (Unified Claim handling process) is a global warranty and service contract claim handling system used by all TD/BAs/ brands, centrally and on market level (30 000 users worldwide). It is one of the core applications in Quality & Warranty and Service contract business processes providing support in variety of functions such as coverage maintenance, automatic and manual claim handling, multiple types of crediting notes, financial calculations and transactions as well as handling of safety campaigns and technical material analysis.
It consists of several independent modules which correlate and deliver information required for the claiming process, claim validation purposes and financial settling.
UCHP has numerous integrations with external systems required for claim registration, user access, vehicle, labour and material validations.


ROLE DESCRIPTION
In your role as Business Analyst you will participate in workshops to understand and evaluate stakeholder needs and secure solution requirements can be understood by both Business and IT and used in the application team. You will have a close collaboration with solution process and key users, you will support the development team as well as the team supporting the end users.


Your responsibilities
Work in pre-studies, projects and in runtime delivery
Lead and facilitate workshops to identify business demands and opportunities.
Manage the requirement process and coordination
Support business in prioritization of scope and in selecting/designing optimal IT solutions based on stakeholder and end user needs
Dare to challenge and to be challenged, listen and take into consideration. Balance technical solution towards business needs to find the best solution
Raise issues and concerns with requested changes of solution as well as proposed implementation
Deliver appropriate artefacts to clearly communicate with business stakeholders and with the development team
Collaborate and communicate with the IT-team and business stakeholders
Drive and support in change management initiatives
Continuously work to improve ways of working

WHO ARE YOU?
As a Business Analyst you will create an efficient and trustful day-to-day operation.
The Business Analyst is responsible to contribute to and support around solution requirements. It includes both one time and runtime deliveries in application management context. You have proven experience in business and excel in demonstrating core values according to the Volvo Way.
Since you are part of a global unit, with global responsibilities, you will need to actively cooperate with various stakeholders and navigate with ease in a multi-cultural environment.


Required competencies
Good understanding of process and solution dependencies and interfaces
Seeks to understand customer needs and delivers results for success
Collaborates easily and creates excellent results through teamwork
Values diversity and its effect on strengthening the team
Communicative team player with the ambition to develop both yourself and the business
Good communication skills, advanced level of English, both verbal and writing
Good analytical skills
Good documentation skills
Attitude for self-development and a holistic view
Ability to work independently and in team environment
Goal-oriented and positive attitude to deliver against targets
Curious, willing to learn, and have a continuous improvement mindset
Experience with Agile practices
Admits mistakes and learns from them
Positive attitude to change and transformation, view as a source of inspiration and energy

Desired competencies
Experience of working in Volvo or Volvo Group IT
Awareness of methods used in Volvo Group IT and system complexity
Understanding the end to end process of Warranty and Service Contract and its system overview

ARE WE THE PERFECT MATCH?
Does this sound interesting to you? To work with an important solution for the Volvo Group, belonging to a skilled team with long experience supporting quality and warranty processes. Are you interested in meeting the challenges that comes with a global solution, collaborating with and supporting people all around the world?


CURIOUS, AND HAVE SOME QUESTIONS? CALL US!
If you have any questions contact Madelaine Nordström, Delivery Manager Warranty GOT
Phone: +46 73 9024348