Business Analyst - CRM

Are you passionate to make the life easier for our advisors and customers? We make great impact in the daily life of our customers and advisors in a smart and efficient way.
In Swedbank you have the opportunity to:

- Become a member of a diverse, collaborative, skilled and high performed IT team where you will participate in building competence and relationships with your team colleagues and stakeholders

- Contribute to the development and implementation of Swedbank’s vision and strategic direction

- Together with a cross functional team, stakeholders, and other product owners, implement efficient sales and service case management solutions for our advisors and customers.



What is needed in this role:

- Fluent in Swedish and English is mandatory

- Experience in customer sales and service case management

- Excellent team player with great communication skills with a drive to collaborate cross borders and in virtual team; truly believe that success is something we build together

- Experience in analysing, documenting requirements, business needs and testing solutions; assuring the quality of the deliveries

- Experience in Agile Scrum or SAFe and ability to drive and contribute to the agile process

- Understanding in Software Development Life Cycle, with special focus on problem identification and conceptualization stage

- Understanding in Pega platform and CRM domain are valuable but not mandatory

- Knowledge in data analysis and able to contribute to fun brainstorming and product vision part

- Bachelor’s or master’s degree in a related field or equivalent

- Problem solver with a positive can-do attitude



At Swedbank we believe that people are our core strength. Our culture is built on respect, inclusion and openness. We support the continuous development and enable you to take the lead in your career and find inspiring challenges. We take care of your well-being by providing a sustainable and flexible working environment. As an employee, you will be part of the Group performance program, offered a company pension plan, optional health insurance, as well as other benefits. We are guided by our values: Open, Simple and Caring. It’s all about delivering a positive and unique experience for our customers through collaboration and teamwork - together we make a difference.

Join our team and...
be a part of an international diversity team of professionals, who are jointly delivering values to our customer and advisors. In this team there is a very strong collaboration and a friendly atmosphere. As a manager I think a good work-life balance and ability to have fun at work are the key factors to be successful." -Camilla Engberg, your future manager


We look forward to receiving your application by 22.04.2023.
Location: Sundbyberg

Contacts

Recruiting manager: Camilla Engberg, +46 70 247 14 44

SACO: Camilla Ivarsson, +46 8 58 59 44 37

Finansförbundet: Jonas Nyström, +46 706 745 736

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.