Business Analyst - CRM

Are you passionate to make the life easier for our advisors and customers?
We make great impact in the daily life of our customers and advisors in a smart and efficient way.


In Swedbank you have the opportunity to:

- Become a member of a diverse, collaborative, skilled and high performed IT team where you will participate in building competence and relationships with your team colleagues and stakeholders

- Contribute to the development and implementation of Swedbank’s vision and strategic direction

- Together with a cross functional team, stakeholders, and other product owners, implement efficient sales and service case management solutions for our advisors and customers

What is needed in this role:

- Experience in the role as Business Analyst

- Demonstrated experience in analysing, documenting requirements, business needs and testing solutions

- Excellent team player with great communication skills with a drive to collaborate cross borders and in a virtual team; truly believe that success is something we build together

- Experience in Scrum or SAFe and ability to drive and contribute to the agile process

- Experience in customer sales and service case management

- A problem solver with a positive can-do attitude

- Understanding in Software Development Life Cycle, with special focus on problem identification and conceptualization stage

- Understanding in Pega platform and CRM domain is valuable

- Fluent in Swedish is an advantage

- Bachelor’s or master’s degree in a related field or equivalent

What we offer when you join us:
- An open, simple and caring culture
- Opportunity to create the best experience for our customers
- An international, sustainable and inclusive work environment
- Development opportunities and advancement in your career
- Flexible working options
- Access to Group performance program, company pension plan, optional health insurance, and other benefits (https://www.swedbank.com/work-with-us/compensation-and-benefits.html)

Join our team and...
be a part of an international diversity team of professionals, who are jointly delivering values to our customers and advisors. In this team there is a very strong collaboration and a friendly atmosphere. As a manager I think a good work-life balance and ability to have fun at work are the key factors to be successful." Camilla Engberg, your future manager

We look forward to receiving your application by 05.11.2023.
Location: Sundbyberg, Stockholm

Contacts

Recruiting manager: Camilla Engberg, +46 70 247 14 44

SACO: Camilla Ivarsson +46 8 58 59 44 37

Finansförbundet: Åke
Skoglund +46 8 58 59 02 88

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.