Business Analyst - Customer Engagement Platform

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Business Analyst - Customer Engagement Platform
In Lynk & Co the Customer Engagement Platform team is responsible to provide tools to Lynk & Co employees that enable us to deliver an efficient, personalized and contextualized end user experience.

What you'll do

- Partner with the Product Owner to identify opportunities and solutions for feature development on the Customer Engagement Platform

- Run Agile rituals, workshops, and refinement sessions to breakdown features into executable user stories

- Monitor and document implemented features, suggest improvements, and highlight risks

- Prepare functional specifications and develop solutions together with application experts

- New user training and product adoption Business analysis for new feature development

What you should have

- Start up and open mindset

- Proactive communication skills and a desire to work in a collaborative environment

- Previous knowledge of Dynamics 365 Customer Engagement modules or similar CRM tools

- Hands-on and willing to make things happen

- English is a MUST

Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

If you have any questions about the recruitment process, please reach out to bijal.bakhda@lynkco.com

To learn more about us, check out our website and follow us on LinkedIn and Facebook (https://www.facebook.com/lynkco.global/).