Business Analyst - Data & Center platform

WHY WE WILL LOVE YOU
Are you passionate about enabling high-quality technology services for now and the future? Are you a value and result-driven person? Do you want to be part of a dynamic team that supports IKEA to create a better everyday life for the many people?
Great, then maybe you are the one we are looking for. In the Data center and platform area within IKEA technology services in Group Digital, we are now looking for a passionate Business Analyst.
The ways of working are changing, and Group Digital is a key enabler to meet the needs and expectations of the many people within IKEA. Therefore, we are looking for someone with a great appetite and passion for innovation and continuous business improvements. As a person, you see endless possibilities of how technology can support and enable high-quality technology services/products for our stakeholders.
We believe you are analytical and open to change. You have a big interest in and some experiences/knowledge about IT infrastructures, such as data centers, operating systems, storage, and so on. Most importantly, you work with stakeholders in a continuous feedback loop to understand their needs and pain points to translate them into technical services and products.
We also expect you to be an ambassador where you set the standards, guidelines, and best practices on how business development is run within Data Center &Platforms.
To be successful in this role, we believe you have:
Formal qualifications in Information Technology, Business Analysis or equivalent
At least 2 -years working experience within a business development or business analysis area
Big interest in IT infrastructure, such as operating systems, storage, etc.
Demonstrable experience in collaborating with colleagues and key stakeholders
High proficiency in spoken and written English
You are comfortable with analyzing, presenting, showcasing & marketing service offerings to stakeholders on different levels and with different knowledge. You are familiar with building business cases.
You possess excellent communication skills, enthusiasm, and the ability to engage with consumers, build trustful relationships with our stakeholders at many different levels/channels. It is a big plus if you are familiar with BABOK guide and are a certified Business Analyst by IIBA (International Institute of Business Analysis



YOUR RESPONSIBILITIES
You will be part of the Data Center & Platform leadership team where we lead the great teams to build, deliver and evangelize around our private cloud hosting service enabling our consumers' insight, efficient and stable services for their products and platforms, so they are performing to deliver an excellent digital experience to our end customers.
In this role as Business Analyst, you will report to Service Manager Martin Vörös who is accountable for Service Roadmap and Delivery Teams of Data Center and PlatformsDC Platforms.
Your office location will be in south Sweden (Helsingborg, Malmö, or Älmhult).
Among many tasks you will:
Act as a trusted advisor and leader that continuously builds productive relationships based on the clear communication of our services, gathering of the evolving needs of the business, and delivering on agreed-upon commitments. You will focus on the WHY and WHAT, and the engineering teams will handle the HOW.
Communicate and sell our services, driving the need of our consumers, like time to value, pay peruse, and simplicity. This includes creating and maintaining our service offerings and service status dashboard/metrics.
Translate business requirements into information models and dashboards to visualize Service/Product metrics such as usage, capacity, lifecycle, cost
Translate business requirements into technical requirements, and together with different engineering teams further turn those requirements into technical solutions.
Establish relationships with key stakeholders, connecting with them regularly, so that the understanding of our Vision, Strategy, and Roadmaps is clear and crisp. All in the pursuit to uncover potential new opportunities/possibilities. On the other hand, bring their feedback back to the team, so we can adjust and fulfill the business needs.
Be the bridge between our Customers and Engineering Managers/Co-Workers. To balance technology and business issues as well as communicate appropriately with both technology and business experts.



Note that this is our wish list and it’s not sorted in a particular order. You might still be a good candidate for the role even if you don’t recognize yourself in all of these points. We like to think long-term and invest in people’s development.
TOGETHER AS A TEAM
You will be working in a diverse DC&P leadership team with a passion for IKEA, our values, people, and our service. We have trust, openness, and fun as key values in our small (6 persons) team, sitting in the south of Sweden.
The Service Area Core Digital Infrastructure has co-workers in Sweden (Helsingborg, Malmö, and Älmhult), Germany (Dortmund and Diedenbergen), the USA (Philadelphia), and China (Shanghai).
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions about the role, please reach out to Martin Vörös, Service Manager Data Center &Platforms: martin.voros@ingka.ikea.com
Please also note that we do only handle applications in English.