Business Analyst Fleet - Global Online Business

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Who we are
At Volvo Cars, our vision is clear: "To be the world's most progressive and desired premium car brand”. We believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on board. People with passion, energy, and a commitment to customer satisfaction. People that want to help Volvo revolutionize the industry, by offering subscription services that take all the hassle out of car ownership. We will support you to reach your full potential. Join us on this exciting journey into the future.

For the development of our Global Online Business we will strengthen the Operations team within Fleet management with a Business Analyst. This role reports to the Head of Operations Product and Process, Global Online Business.

You will be joining a team of dedicated colleagues, striving to improve the current operations as well as prepare for new launches of markets and products. The team’s responsibility covers the areas within Order to Delivery, Fleet & Inventory management, Remarketing as well as Total Cost of Ownership. We are curious and service minded, aim to have big ears and be humble in how we approach new areas. We are always looking for ways to improve and are not afraid of challenging things. Having fun at work is something we value a lot, as well as the importance of enabling people to recharge and have an appropriate work/life balance work in a sustainable manner. Are you going to be the next person joining us? We can’t wait to meet you!   

Your mission
As a Business Analyst within the Fleet Management Operations team you will work together with product teams, operations hubs and local market representatives to design processes and solutions for optimized handling of both our customers and vehicles.

You have a strong business acumen and will participate in quarterly planning activities to assess new initiatives and give input to resource planning. Capturing business needs, doing initial assessments and creating process concepts in order to place system requirements for the building of system solutions are important tasks for the Business Analyst. You will also develop training material and deliver training sessions to our operations hubs and customer relationship centers, as well as provide continuous support.

To be successful there is a need to have a good understanding of our consumer journeys and the desired consumer experience. It is at the same time crucial to be on top of our vehicle and agent journeys so that solutions are optimised from both a customer/retailer agent perspective, as well as vehicle and retailer partner perspective.

The scope of this role is global as you will cover our existing live markets (Germany, Netherlands, Norway & UK) in EMEA and be part of launching new markets.

Who you are
We are looking for someone who is passionate and knowledgeable about customer experience and process design. As a person you get things done and you are insightful, empathetic and constantly come back to the question why. You are not afraid to go into the details and at the same time keep the holistic view of how it all fits together.

By nature, you are curious, analytical and proactively spot patterns to look at how we can change our processes and tools to make it more effective and efficient. You are a collaborator and will build strong relationships with colleagues with the aim of understanding obstacles and improving ways of working.

We see that you have experience within the fleet operations area with experience in leading process improvement projects. You have a good understanding for delivering customer value which is at the center of your activities. With a hands-on approach you are not afraid of stepping up to responsibilities and know how to evaluate different perspectives and creating a base for decision making. You have knowledge of Salesforce or similar CRM platforms and are a tech-savy person, and we also think experience from working with customer support or developing solutions for customer relationship centers is beneficial. You have a university degree and are fluent in English, verbal and written.  

Location
HQ, Gothenburg or Stockholm, Sweden

Contact & Application
Please apply via the link provided before the 10th of January. Applications and CV's are only accepted via the job link.