BUSINESS ANALYST IN SERVICE PORTFOLIO MANAGEMENT

Why we will love you
Are you passionate about enabling high-quality technology services for now and the future? Are you a value and result-driven person? Do you want to be part of a dynamic team that supports IKEA to create a better everyday life for the many people?
Great, we are now looking for Business Analysts within Service Portfolio Management in Service Management & Operations, where you will be responsible for defining the Service Delivery model and creating a foundation for financial follow-up.
The ways of working are changing, and Group Digital is a key enabler to meet the needs and expectations of the many people within IKEA. Therefore, we are looking for someone with a great appetite and passion for innovation and continuous business improvements. As a person, you see endless possibilities of how technology can support and enable high-quality technology services/products for our stakeholders.
We believe you are analytical and open to change. You have a big interest in and some experiences/knowledge about IT delivery models, products and services. Most importantly, you work with stakeholders in a continuous feedback loop to understand their needs and pain points to translate them into services and products.
We also expect you to be curious and an ambassador where you set the standards, guidelines, and best practices on how portfolio management will develop in the future.


To be successful in this role, we believe you have:
Formal qualifications in Information Technology, Business Analysis or equivalent.
At least 2 -years working experience within a business development or business analysis area.
Big interest in describing improvement needs with data and words.
Demonstrable experience in collaborating with colleagues and key stakeholders.
High proficiency in spoken and written English.
You are comfortable with analyzing, presenting, showcasing & marketing service offerings to stakeholders on different levels and with different knowledge.
A service mind set and always put consumer and customers in focus.
You possess excellent communication skills, enthusiasm, and the ability to engage with consumers, build trustful relationships with our stakeholders.
Have an interest of request automation, service catalogue and service offering understanding.
There is also a big advantage if you have been working in the backend of Service Now which is our main ITSM tool.

Note that this is our wish list and it’s not sorted in a particular order. You might still be a good candidate for the role even if you don’t recognize yourself in all these points. We like to think long-term and invest in people’s development.
At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people
Your responsibilities
Among many tasks you will:
Act as a trusted advisor and leader that continuously builds productive relationships based on the clear communication of our services, gathering of the evolving needs of the business, and delivering on agreed-upon commitments.
Communicate and sell our services, driving the need of our consumers, like time to value, and simplicity.
Translate business requirements into information models and dashboards and to visualize Service/Product metrics such as usage, capacity, lifecycle, cost.
Contribute with relevant data to the strategy, design, development and maintenance of the Product(s)/Service(s) in order to deliver based on consumer needs.
Develop and adapt our analysis and reporting based on best practice and current objectives to drive efficiency and quality in the information landscape.
Establish relationships with key stakeholders all in the pursuit to uncover potential new opportunities/possibilities so we can adjust and fulfill the business needs.
Balance technology and business issues as well as communicate appropriately with both technology and business experts.

In this role you will report to Service Portfolio Manager and is located in Helsingborg, Sweden. The Service Management & Operations organisation has co-workers in Helsingborg, Älmhult, Shanghai, Philadelphia, Warsaw, Tejon, Paris, Dortmund and Diedenbergen.
Together as a Team
Portfolio Management at Service Management & Operations is a new team with passion for how we deliver and present our offers. Today we consist of Portfolio Manager and Leaders but looking for new colleagues. We work in an agile setup and our main focus is to set the frameworks for service offerings, service catalogue and the request practice and the metrics in line with these. Our passion is to make our offers attractive and understandable to our customers and consumers, who is our main focus every day!