Business Analyst Sr Specialist

Manages the elicitation and management of requirements across the system development lifecycle. Provides guidance to new clients and existing customers in the preparation of the requirement documents to ensure that the characteristics of the functionality is well defined, clear and understood by customers as well as the internal organization.
Manages on going contractual relationships and the operational delivery of services to clients for an account or group of accounts.
Serves as the primary point of contact with clients and ensures client satisfaction.
Designs solutions to clients which will result in exceeding internal KPI's.
Elicits detailed business and system requirements from business owners and stakeholders.
Writes and produces detailed functional specifications for others.
Provides user training on new functionality and handles user queries regarding system functionality.
Writes (or where appropriate guides/mentors the technical writer) operational and user documentation including release notes. Ensures operational and user documentation is accurate and complete.
Responds to unresolved production support issues and participate in analysis and resolution on behalf of the business.
Ensures that issues have full closure and takes responsibility to work cross functionally until that closure is obtained. Takes leadership in working cross functionally ensuring to close down any gaps highlighted in root cause analysis.
Works proactively to prevent issues from happening in production in the first place; often making proactive changes based on experience and best practice.
Assists team in thinking of process re-design and improvements which would improve efficiency and result in exceeding KPI's every time.
Identifies industry change and captures feedback from our clients that provides input into Product Development initiatives internally.
Provides input into project schedule, risks, scope of work and budget.
Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s).
Develops contracts that involve both short- and long-term commitment of service and vary significantly in complexity, value and strategic importance.
Proactively highlights risks at a project level (both technical/staffing/planning) to Project Management
Leads and facilitates customer presentations.
Trains and mentors staff on best practice functional specifications, and knowledge on how the product, processes and system interact.



Additional Job Description
Education Required: Degree qualified in Computer Science, Business/Finance or related discipline, or equivalent work experience.
Experience Required: At least 6 years.
Special Qualifications: Working towards a professional certification.