Business Analysts - Polestar Digital

Hi there. We are looking for a number of Business Analysts to join our team in 2022.

If you are reading this, you probably already know that Polestar is an electric performance car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference.



About the Digital department

Polestar’s Digital department is a key enabler of the entire business, leveraging best-of-breed technology to create critical digital products across several domains.

Two of the most customer-facing domains are called Digital Commerce Solutions and Customer Acquisition & Services (CAS) and both have ambitious growth plans in 2022.

CAS delivers digital solutions that enable the acquisition of new customers and provides services to existing customers. The primary goal is to provide a world-class experience in both physical and digital touchpoints. The domain is a key enabler of Polestar's overall strategy as a D2C brand and the increasingly important aftermarket business. Product areas within the area include the polestar.com website, Sales & CRM tools, Customer Interactions (test drive, Spaces), In-car and Mobile apps and Ownership Experience (charging, service booking).

Digital Commerce Solutions is responsible for the delivery of D2C and B2B digital solutions to be consumed by the different customer journeys for both Retail and Fleet customers. Product areas found within Commerce include Polestar’s Car Configurator tool, Digital Storefront (pre-owned, extras webshop), Checkout, Order & Delivery, as well as Financial Services Partner integrations and the Fleet business.



About the role

As a Business Analyst, you will ensure that business and customer perspectives are addressed, eliciting information to enable delivery. You will work closely with the team to ensure alignment and cross-functional collaboration. You will also work as a liaison among different stakeholders in order to understand their viewpoint, to ensure close alignment among stakeholders and the vision set by the Digital Lead.

In addition, this role provides context around market, competitive intelligence and customer needs and pain points, to help the team define the work at hand. As such, you will play an important role in ensuring the team is aligned, especially across competence areas.



What you will do

- Support your team with executing the Digital strategy, providing fact-based analysis of the business/digital environment for the specific digital product, service or platform, utilizing information gathered from a variety of resources and channels
- Drive an MVP mindset across the team, helping the team defining user-testable outputs
- Be responsible for supporting the creation of business requirements and user stories, for example by helping the team clarify acceptance criteria
- Create and maintain Business Analyst artifacts, ensuring that these are of high quality so that they contribute to the overall quality of the digital product, service or platform




Who you are

- Deep technical and/or process-level knowledge of user needs and pain points
- Comfortable with processes and technology to be able to understand and help problem solve with technical team(s), addressing their concerns
- Solid understanding of the MVP mindset, understanding the value of short-term planning
- Experience with writing User Stories, decomposing work to drive prioritization
- Excellent facilitation skills, able to lead team members through the right activities for expected outcomes
- Communication skills with ability to communicate complex messages and trade-offs while telling a compelling story
- Strong leadership and influencing skills, with confidence explaining complex process or technical details to diverse groups of people




Personal qualities

- Passion to challenge the status quo, find new solutions and drive out of the box ideas - loves and embraces change
- Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
- Not afraid to “roll up the sleeves” and seeks to go outside the comfort zone to learn - pushes teams to do the same
- Empowers others to fail, learn, and grow
- Experimental mindset to drive innovation
- Great listener who is keen to gather and use input from the team




Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

At Polestar, the sky is the limit.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.