Business Controller

Our role
In this role you will report to the OSS Controller for BA Europe. The team’s core strategy is to focus on outstanding consumer experience, while increasing sales revenue and reducing operational costs. The Business Controller role is to ensure that we drive business performance across financial and operational results.
You will support the OSS Controller with financial results across Net sales, Service cost, Sales fixed cost across the OSS, and drive operational results across Service operations, Contact centre, and Knowledge management.
You will work in close collaboration with Peace of Mind product line and the Quality organisation and will also act as a change manager within the organisation.


Responsibilities
· Budgeting and actuals for OSS Sales for channels B2B and D2C (Contact centre & Service operations) for Spares, Services, and Finished goods
· Analyse sales channel profitability and drive profitable growth
· Budgeting and cost control for Warranty cost and out of warranty service cost
· Control of Sales fixed cost and PEC
· Drive operational results across Contact centre, Service operations, Knowledge management, OSS sales
· Drive business transformation at BA Europe and Cluster level at both financial and operational level
· Evaluate business cases for investment in Contact centre and Service operations
· Drive business performance through monthly cluster business reviews
· Manage various projects within OSS controlling


You are
International. You enjoy working in a truly global environment and you like to deliver in cross-functional teams
Team player & collaborator: you are an inspiring team player characterized by a high level of integrity, diligence, support, and enthusiasm
Credible and influential: you have proven ability to manage internal customers on multiple levels towards common goals
Agile: You like working in a fast-moving environment, being open to fast changing priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity.
Analytical and process oriented: you have a good operational understanding and/or expertise regarding processes related to business controlling
Great listener and communicator. You have outstanding communication skills and can convince, influence and engage stakeholders, peers, and colleagues
“Can do” mentality: You like to scout and deliver on process and tool support for both an outstanding consumer experience as well as delivering financial results


Minimum requirements
· Master’s degree in a relevant field such as business or finance
· Minimum 5 years work experience in business controlling
· Experience dealing with cross-functional decision making and horizontal leadership
· Experience in project controlling
· Fluent in English; any other European language we consider a plus
· Comfortable to work in a team/office/virtual environment as well as works autonomously