Business Controller

Do you have a passion for data, automation and analysis? Are you thrilled by working in a fast-paced and data driven environment? Then you will thrive as a member of the Customer Services Business Controlling team where we are driven by passion for data driven analysis and automation in order to continuously improve efficiency and customer experience.
In this position you can work from either our Stockholm office or Uppsala office, but you need to be open to work from the Uppsala office at least one day a week.
Etraveli Group is a leading global platform for flights, an air technology company connecting millions of flights and travelers across the globe. The company is the exclusive provider of flights to booking.com in Europe and recently entered into an acquisition agreement with Booking Holdings pending competition clearance.
Every minute we close hundreds of deals for our partners around the globe. We are the preferred partner of some of the world’s most prominent travel companies such as Booking.com, Google Flights, Skyscanner and Kayak.
About the role
The Customer Service Business Control team is responsible for controlling the Customer Services department, Etraveli Group’s largest and an organization of ~1900 employees inhouse and additional 1300 outsourcing today.
Customer Service Business Controllers are responsible for
Setting up controls and monitor the Customer Service activities starting with budget and forecast
Operational and financial controlling activities such as vendor invoice control, outsourcing management, agent incentive program.
Following up on queues and activities that have financial impact

We are looking for a controller with good controllership skills and who does not shy away from being analytical and explorative. You are comfortable in your communication and stakeholder management. You will have close cooperation with other departments within the global Customer Services organization and you will work closely with the Etraveli Group Finance team.
What you will do
Budget and forecast for Customer Services (2000+ organization incl. outsourcing)
Create and maintain financial and business metrics
Build and improve existing reporting and controlling routines
Follow up and reporting of key business areas both of financial and operational character.
You will play a key role in highlighting trends and patterns, adherence to set targets as well as creating awareness in order to minimize risk.
Support other colleagues within the Business Control team

Requirements
5 years of experience in a similar role
Preferably you have a bachelor's degree in Business Administrations, Economics, Statistics or other related fields
Experience from international and multicultural organization
Excellent skills in English, both written and oral

You are..
Thrilled by challenges and have a passion for teamwork
Able to handle multiple stakeholders.
Analytical and comfortable with numbers
Able to interpret business activities and eager to get the overall understanding of how the business works

Benefits
Working at Etraveli Group means working at an exciting company with grand plans and great expectations on an international arena. You will have awesome colleagues together with whom you will solve complex problems in a fast-moving business.
Office in central Stockholm. We are located at Drottninggatan but will move to Regeringsgatan early next year
Hybrid work model.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.
IATA card, massage etc.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!