Business & Customer Relations

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What’s in it for you?
We are looking for a Business & Customer Relations representative for our test facilities at Hällered Proving Grounds. 

Hällered Proving Ground is located 70 km outside of Gothenburg and shared between Volvo Car Group and AB Volvo. With state-of-the-art test equipment we perform verification and validation activities to ensure durability, comfort, performance, reliability, and safety in vehicles for both internal tests and external customers.  

Hällered Proving Ground’s main purpose is to provide Volvo Cars, and our external customers with capacity for analysis and verification on vehicle test tracks and test equipment. Our main purpose is to operate and develop our proving ground and test facilities and deliver result to customers. Testing is an important part of Volvo's development, and durability, comfort, performance, reliability, and safety are qualities that are constantly tested in our tracks.

The Customer Service & Traffic Management team consist of 13 employees who play a central role as we are responsible for customer service, Volvo Cars Driving Academy, and traffic management at Hällered Proving Grounds. 

The number of internal and external customers and sold services on Hällered Proving Grounds is growing rapidly and this will continue to expand in the future with increasing Active Safety and Autonomous Drive.

What you’ll do 
In this role, your main task is to coordinate and secure test capacity and capability based on the test needs of our internal and external customers. This is done by collecting customer demands and presenting offers and solutions that meets these demands. You are responsible for all customer communication throughout the test project; from booking and performing the test to invoicing and follow-up.  

You will secure resource availability on Hällered Proving Grounds (HPG) by identifying both long-term and short-term resource needs, represent HPG’s capability and capacity concerning sold and bought resources, create analyzes, KPI's and forecasts of long-term and short-term resources needed, and analyze and summarize the impact and resource occupancy from customers. 

You and your skills
With the increasing demand from our customers, we need you as a structured team player with an analytical mind and customer focus, to identify our capacity and capability to respond to our customers' requests. You have a University Degree and equivalent experience in a similar area. You also have experience and understanding of analysis, key performance indicators and forecasts. Good communication skills are key; therefore you must be fluent in English both written and spoken. 

How to learn more and apply
For questions about the position, please contact Hiring Manager Peter Mayer at +46728852866 or peter.mayer@volvocars.com. For questions regarding the recruitment process, please contact Recruiter Maria Kihlgren at maria.kihlgren@volvocars.com. We want your application at the latest April 5, 2022. Please note that due to GDPR applications and CVs via email will not be accepted.