Business Developer, Omni Store Operating Model

Company Description


Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.
In line with our Faster Forward strategy H&M is on a journey to create a modern and relevant customer and colleague experience. To adapt to the constantly changing world around us and to remain competitive, we need to ensure that our products, the customer experience and our brand provides unique value for our customers. To move even faster forward as a team, we are changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate digitalisation of our business and put the customer at the core of our business for real.
Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As Business Developer for the Omni Store Operating Model in Store Experience & Commercial, you will be right at the center of this shift towards a truly customer-centric organisation.




Job Description


As Business Developer you combine functional expertise with a strategic and holistic business perspective to be able to identify and drive new business opportunities. It’s your responsibility to evaluate current business performance and identify ways to maximize business potential. You will also coordinate with stakeholders and colleagues to support alignment cross organization.
Key Responsibilities
Generate and apply data and insights to create strategy formulation of the future Omni Store Operating Model, highlighting challenges and opportunities
Deliver concrete Business plans and evaluate current business performance to deliver desired outcomes connected to our Brand plan and Customer Centric Steering
Solve business complexity across multiple teams and functions by enabling the Matrix
Develop and introduce frameworks to support Regional implementation plans and projects
Take a holistic approach for all store processes and ways of working connected to Customer and Colleague Experience





Qualifications


We are an organisation built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjusting along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold – think big, start small and just do it. We believe you thrive in this environment and want to join our journey ahead.
In addition, to be successful in the role we believe you have:
Relevant experience in a similar roles and tasks from the Retail industry preferably in an international environment
Mid-senior experience in Retail in conjunction to operations strategy and execution
Experience in successfully leading long term Regional or Global projects connected to Store Environment
Experienced in executing operations development strategies through roadmaps and effectively implemented plans to time and meet targeted results
Knowledge of the design and controlling of processes and redesign of business operations to ensure that business operations are efficient
Ability using data and insights to easily draw conclusion and convert into recommendations and actions on a Global scale
A proven track-record in working with customer and colleague experience
Fluent in English





Additional Information


This is a full-time position based in Stockholm and you will report directly to Pete Black, Colleague Experience & Operations Manager. If you feel your experience, skills and ambitions are right for this role, please apply with CV in English as soon as possible but no later than 21st of August. Please note that interviews will be held continuously.
At H&M Group we strive to have a fair and inclusive recruitment process. This is why we kindly ask you to not attach cover letter in your application as they often contain information that can easily trigger unintentional biases.
We look forward to receiving your application!
We know that diversity is what makes us strong. Our teams should consist of great mix of people that share and combine their knowledge, experiences, and ideas. It leads to a positive impact on how we address challenges, what we perceive possible and how we choose to relate to our colleagues and customers all over the world.