Business Developer to H&M Store Experience & Commercial

Company Description


Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.
Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As Business Developer in H&M Customer Experience & Sales, you will be right at the center of this shift towards a truly customer-centric organization.


Job Description


As Business Developer in store formats, you will be responsible for a defined part of H&M store portfolio; Enabling long term growth through developing and managing a business and consumer centric store format portfolio. Below will be your key responsibilities:
• Combine functional expertise with a strategic and holistic business perspective to be able to identify and drive new business opportunities.
• Analyze, understand, and evaluate current business performance and needs. Generate insights to enable portfolio strategy formulation, highlighting challenges and opportunities and identify ways to maximize business potential and create action plans.
• Own Store Concept / Format that is attributable to the defined part of the portfolio and define its business purpose.
• Have holistic responsibility for elevating Customer and Brand Experience in relevant store formats.
• Initiate Format development and its development direction. Ongoing drive and initiate format improvements and implementation.
• Develop and introduce framework and playbooks to guide optimization and implementation of the store format portfolio in regions.
• Coordinate with stakeholders and colleagues to support alignment cross organization.


Qualifications


We are an organization built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjusting along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold – think big, start small and just do it. We believe you thrive in this environment and want to join our journey ahead.
In addition, to be successful in the role we believe you have:
• Relevant experience in a similar roles and tasks from the Retail industry and an international environment
• Experience in leading and securing long term business strategies for coming 5+ years in a retail store environment and connect it to action plans and priorities of today
• Strong analytical skills and its application in creating retail and portfolio strategies and tactics
• Extensive experience in defining development directions for retail formats / concept and its functional implications and implementation.
• A proven track-record in working with customer experience
• Experience in agile way of working including development and implementation.
• Strong skills in leading cross-functional teams and cross-regional stakeholders/teams
• Strong collaborative mindset and approach for close working relations across various functions


Additional Information


This is a full-time permanent position based in Stockholm and you will report directly to Theresia Philip Mansson, Store Format Manager. If you feel your experience, skills and ambitions are right for this role, please apply with CV in English as soon as possible but no later than June 9th. Please note that interviews will be held continuously.
At H&M Group we strive to have a fair and inclusive recruitment process. This is why we kindly ask you to not attach cover letter in your application as they often contain information that can easily trigger unintentional biases.
We look forward to receiving your application!
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.