Business Developer - Uptime

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us
This is a unique opportunity to join Volvo Cars and be part of creating Consumer Experience.
The automotive business is changing rapidly and Volvo Cars is pushing the boundaries within electrification, design, safety leadership and sustainability. New business models are emerging and we are re-defining the customer experience related to service, car usage and ownership.
Uptime provides consumers excellent experiences for Volvo Car Group and affiliated brands through consumer relations centres. Our agents are the facilitating link between the brand, the consumer and the retailer network. Acting as brand ambassadors by engaging them with our partners’ products, services and offers through the consumer journey.

Besides running operations, Uptime designs how and what our consumer relations centres operate for each partner. We secure capabilities needed and develop processes and products to realise a premium and branded customer support for our partners. Uptime operates in EMEA, Americas and China with the ambition to launch further markets in all regions.

Scope
At Uptime within the Business Development we are now looking for a Business developer to analyse, design and develop in the area of Consumer Relations with a high focus on Online sales, to succeed in achieving the company's high goals on Online sales.

Your key tasks
You will be part of a team of Business Developers who act with a consultant mind-set assigned to projects to design, improve and lead efficient process development. As a Business Developer, you also ensure robust, scalable processes supported by digital tools for the agents in the Uptime Consumer Relations Centers, but also processes for the success of an Online sales. You analyse requirements, design the processes, share the documentation, create training material and conduct training of the trainer. 

You and your skills
We see that you have high knowledge and experience from Salesforce System and / or high knowledge and experience from creating solutions and processes for Business Models that support Online Sales.
In this role it’s vital to understand the daily life of an agent therefore deep knowledge and experience from Customer Care Operations are central and you have a University Degree in a relevant field. You perform your tasks through a process-driven thinking and document your progress in a structured way.
You are confident in presenting to others and you are skilled in communicating. 
You are fluent in English and additional languages are a bonus. 
It would be meritorious if you have experience from an Agile working.

On a personal level
Uptime is an organisation that evolves over time. This means that the requirements for flexibility, being comfortable with change and the drive to transform towards a mission that also evolves are high. We need people who are positive, solution-oriented and have creative mind-sets as well as endurance and patience to push through uncertainties.

How to learn more and apply
If this is you, please apply by register your application as soon as possible but no later than 2020-11-29.
Please note, due to GDPR applications through email will not be accepted. 
If you have any questions about the position, you are welcome to contact Robert Carli at robert.carli@volvocars.com
For questions regarding the recruitment process, please contact Pedram Yousefi at pedram.yousefi@volvocars.com