Business Development Leader

WHO YOU ARE
To be successful in this role, we expect you to bring:
• Good knowledge of change management and leading in the unknown.
• Good knowledge of stakeholder management: how to identify and involve relevant stakeholders in a project, process, or question to make things happen.
• Good understanding of cultural differences and importance of equality, diversity & Inclusion and the value diversity brings to strengthening our brand and ability to deliver.
• Broad knowledge of the IKEA Concept, the IKEA Brand, and the IKEA Culture & Values.
• Very good knowledge of supply chain, service & fulfilment unit operations and with extra focus on fulfilment unit flows and Fulfilment unit ways of working.
• Strong understanding about commerciality, potential of automation, customer, and co-worker needs, demands and expectations in an omnichannel environment.
• Broad understanding of financial implications, business case creation and key performance measurements used to plan, follow up and steer the business with a customer-centric approach.
• Good knowledge of relevant digital solution landscapes associated with Customer Fulfilment.
• Strong market and industry knowledge in the area of order fulfilment & automation.
• Good change management skills and leading in the unknown/exploring.


YOUR RESPONSABILITIES
In this role you will:
• Lead and provide support and guidance to the respective country function related to innovation and development projects securing an inspiring and motivating environment, supporting, and facilitating the country network enabling sharing of best practices and collaboration.
• Actively collaborate with key partners on Group level while representing Customer Fulfilment and Development & Deployment in related forums and decision bodies.
• In close collaboration with all global stakeholders secure a coherent and excellent customer experience and journey within the context of all development and deployment initiatives.
• Drive innovation and development of fulfilment unit layout and automation solutions, through identifying, testing, evaluating, and scaling best practices as well as lessons learnt.
• Continuously search for improvement and optimization potentials within the customer experience journey to improve the omnichannel experience and profitability, looking for new Fulfilment Unit layout and automation solutions both from within IKEA and from the latest developments in the industry.
• Prepare and anchor initiative with stakeholder and in Ingka Decision bodies, including the Business Development plan.
• Responsible for defining and creating business cases for individual business development initiatives having the focus on effective and efficient solutions for the totality and follow up and validate the return of investment (ROI) of the business cases.
• Responsible to secure tight cooperation with Market support, Planning Hub and Digital Unit to identify digital development and submission of epics.


This is a permanent role based either in Malmö or Amsterdam.