Business Expert Digital Availability & Sourcing – CX&Sales

Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.

In line with our Faster Forward strategy H&M is on a journey to create a modern and relevant customer and colleague experience. To adapt to the constantly changing world around us and to remain competitive, we need to ensure that our products, the customer experience and our brand provides unique value for our customers. To move even faster forward as a team, we are changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate digitalization of our business and put the customer at the core of our business for real.
Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As Business Expert in the Demand & Supply and Inventory Management unit, you will be right at the center of this shift towards a truly customer-centric organisation.
Job Description
As Business Expert within Digital Availability & Sourcing you will be part of our digital growth adventure as well as our supply chain transformation. We enable our Regions and Business Units to execute on garment flow planning and steering to optimally serve customer demand and optimize the supply chain triangle. We drive, lead and contribute to the development of a fully circular customer-centric supply chain and contribute to prioritizing developments for the totality of a demand-driven supply chain.
Key Responsibilities:
Secure a customer centric, cost conscious, and sustainable supply chain for our customers using Data - Driven approach
Set short- and long-term strategy and direction with the goal to optimize availability, warehouse setups and sourcing
Adjust availability and sourcing capabilities connected to network changes and Online Expansion through new solutions or improvement of the existing ones
Follow up on efficiency of availability steering and sourcing with the transparency for regional and global stakeholders
Secure that the business area provides business expertise towards global functions (example Business Tech and Logistics) and enable strong link with our Regions
Support & develop regional operations
Connect business area to the rest of our Demand and Supply planning ecosystem and secure operations and development
Link business area mission to company vision and strategy
Actively assure that our developments are aligned with current business needs
Foresee future business needs and drive the development of these together with relevant stakeholders.

Qualifications
We are an organization built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjusting along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold – think big, start small and just do it.
Formal experience within Business, Supply chain, Procurement or similar.
Experience from working with E-commerce or Store side is meriting.
Basic knowladge of our Supply chain flows.
Experience from working with cross-functional teamwork where you develop solutions creating the most value for our customers and our business.
Strong communication skills toward relevant stakeholders.
Have a business and customer-oriented mindset with the motivation to constantly improve, achieve targets and drive agenda forward.
Strategic and visionary thinking, understands where retail is going and can drive the strategic agenda forward, set vision and enabling business area colleagues.
Like taking responsibility and enjoy working in a changing environment cross- functionally.
Proficient in Excel, knowladge of SQL is a plus.
Fluent in English, both spoken and in writing.

Additional information
We are looking for several Business Experts to join our team, both full-time positions and parental leave covers. (approx. 1 year). These positions are based preferably based in Stockholm.
If you feel that your experience, skills and ambitions are right for this role, please send your resume in English (no need for cover letter)