Business Experts to CX&S at H&M

Company Description
Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience?.
In line with our Faster Forward strategy H&M is on a journey to create a modern and relevant customer and colleague experience. To adapt to the constantly changing world around us and to remain competitive, we need to ensure that our products, the customer experience and our brand provides unique value for our customers. To move even faster forward as a team, we are changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate digitalization of our business and put the customer at the core of our business for real.
Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As Business Expert you will be right at the center of this shift towards a truly customer-centric organization. 
Job Description
As Business Expert you will:
Analyze business and information needs in order to design optimal solutions
Derive actionable insights and product requirements by applying deep expertise in your area
Contribute with specialized Business area expertise to help improve Products that solve business problems for customers and business end users
Recommend improvements to the existing IT systems and processes.
Work closely with developers and product teams to ensure satisfaction and technical compatibility.
Ensure a seamless integration of new technical systems

We are an organization built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjusting along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way. At CX & Sales, we dare to choose, and we dare to be bold – think big, start small and just do it.
Qualifications
Several years of experience from working in at least on of the following areas: Store Operations, Supply Chain, Demand & Supply, Visual Merchandising, Customer Activation or Merchandising.
Genuine interest in creating business value in your area of expertise
The ability to see the bigger picture, yet keeping attention to detail
Great team spirit, who thrives in a dynamic work environment and create results together with others.
Enjoys explaining complicated technical concepts to a less technical audience
A creative, curious and solution orientated mind-set

We are looking for several Business Experts to join our team based in Stockholm. Fluency in English is mandatory, Swedish is not.
At H&M Group we strive to have a fair and inclusive recruitment process. Therefore, we kindly ask you to not attach a cover letter in your application as they often contain information that can easily trigger unintentional biases. H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.