Business Intelligence AM Coordinator

Are you looking for a position with many global contacts, in which you will coordinate the daily work? If so, this may be the job for you!

Sandvik IT is a global organization, present in all major Sandvik countries and with co-workers in approximately 40 countries. Sandvik IT's mission is to identify and understand business needs to deliver suitable and cost efficient IT solutions that add value to Sandvik's business and IT consumers in transformation and daily operations. Our aim is to be a valued business partner with standardized solutions, cost efficiency and a truly global way of working. We are now looking for a Business Intelligence AM Coordinator.

Key performance areas
As an AM Coordinator you will lead and deliver application management globally within the Business Intelligence (BI) function. Your main responsibilities also include:
- Receiving new maintenance objects for AM in accordance with the hand-over process
- Working according to the AM concept: e.g. incident, problem and change handling
- Receiving new assignments
- Supporting resources in contacts with other parties (e.g. customers, suppliers)
- Developing and improving the AM within the function together with the function manager
- Participating in development of methods and processes within AM, if so required
- Planning AM assignments
- Allocating resources according to needs
- Following up and reporting to the customer (system owner)
- Following up internally and reporting within the AM concept
- Coordinating with partners (external suppliers, etc.) and following up on their performance, services, etc.
- Providing input (expectations and feedback) for the performance management process
- Managing escalations of critical issues and risks to managers

As AM Coordinator you will be a part of the BI Management team.

Your profile
We are looking for someone with a Bachelor's degree or equivalent experience and experience of customer relations and customer business. Some form of IT background and, preferably, prior experience of a coordinating or project leading role, is advantageous. Knowledge of English, both written and spoken, is required, while knowledge of Swedish is a plus.

As a person you are organized, with strong leadership skills, and have the right mind-set and the will to coordinate work. You are also customer-service oriented and have excellent communication skills. You easily build networks and relationships with people at all levels of the organization. We place great importance on personal qualities in this recruitment.

We actively work to create a workplace that is characterized by diversity and inclusion.

Contact information
For further information about this position, please contact:
Lotta Innerman, recruiting manager, +46 (0)26 260 850

Union contacts
Urban Höög, Unionen, +46 (0)26 261 713
Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

Send your application no later than June 1, 2014. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: 330520.

For more information about the recruitment process, please contact HR Services, +46 (0)20 261 444.

Recruiter
Marit Gisslar