BUSINESS NAVIGATION MANAGER, CSC HELSINGBORG/ÄLMHULT

Who you are
Do you want to navigate us towards the future customer meeting?
You have a strong value driven leadership and you are motivated by IKEA culture, values and business idea. You always lead through your actions and examples. You develop both people and business in a coaching, challenging and supportive way. You are known to be dedicated and are always striving to reach set goals and objectives. Having the ability to inspire and engage others around you, in a fast and constantly changing environment, is an important capability to have in order to succeed – and we believe you do. Preferably you have the experience of working in a Management Team. If you also experience from working in a Contact Centre-environment or other areas fast moving environments, this will be valuable.
You have a financial background with great understanding of profit and loss, and how to steer and navigate actions in order to affect the financial result, in an environment with many stakeholders and partners. You have proven experience of leadership and are used to drive monthly closing, forecast and budgeting processes. Also how to create, implement and follow up action plans, budgets and goals. You are motivated by working with and through others in order to achieve set goals and objectives.
A day in your life with us
In the role as Business Navigation Manager at Customer Support Centre, you are a key player navigating the financial aspects of our organization. We expect you to be an active member of our Management Team and you will lead both our units total Profit & Loss, budget and lead your own function including security management.
Your main focus will be to navigate, from a financial perspective, our organization forward at the same time as you secure structured follow up and learnings from what we have already done. You will report to the Customer Support Centre Manager for Sweden but you will work in close collaboration with both the Management Team, Service Office and our Global organization in an inspiring, supportive and challenging way.
Your assignment will also be to lead and navigate change in a constructive and trustful way in exciting and ever-changing times. We are a team who are strongly driven by working with the future customer meetings, then changes are a given and part of the everyday worklife. Your mission will be to navigate together with us in order to set a strong foundation for our organization through our current ways of working, as well as getting us prepared and ready for what the future holds.
Together as a Team
We offer you an exciting and unique opportunity to be part of shaping IKEAs future customer meeting together with us. You have a great opportunity to be part of and develop within one of the most important areas for both our customers and IKEA. This will give you valuable insights and experiences both here and now but also on your continuous journey within IKEA.
Questions and support? Let's connect!
Let´s connect If you have any questions about the assignment!
Please contact Acting Customer Support Centre Manager Johan Barréus at johan.barreus@ingka.ikea.com, or Customer Support Centre Manager Ilona Koltsova (from 1st of September), at ilona.koltsova@ingka.ikea.com.
Do you have specific questions around the role you can contact our current Business Navigation Manager, Pia Wigren, at pia.wigren@ingka.ikea.com.
If you have questions regarding the recruitment process please contact Linda Wallin at linda.wallin@ingka.ikea.com
We hope we have caught your attention and interest, show your interest already today as we work with ongoing recruitment for this process. Last day to apply is 11/9.
This is a fulltime position in either Helsingborg or Älmhult, but we expect you to be flexible and have ability to work at both sites.
We are looking forward to hear from you!