Business Operations Lead

Are you a business-minded and strategic individual with experience in Salesforce administration? We are looking to add a talented and highly driven Business Operations Lead to our sales team where you will have the chance to play a major role in our success. If you want to work in a fast-paced, rapidly growing, and international company - this is your shot!


Monocl’s mission is to connect all stakeholders in life sciences and healthcare through software - thereby enabling our customers to target and engage the right opinion leaders, medical experts, and customers anywhere in the world. We are guided by a strong vertical focus on life sciences and healthcare, combined with a relentless drive to address great customer challenges. We truly believe that software eats the world.


What You’ll Do


As this is a new role within the company, you will have the chance to provide your own touch to this growing function within the company. As a Business Operations Lead, you will have a key part in improving primaraly our sales operations, but also working with the customer success organisiation, across the company by utilizing and delivering analytics, reports, and solutions that will help the entire sales team to excel. For the right individual, there will be tremendous opportunities for growth.


Responsibilities include:


- Gather requirements from stakeholders, build, design and, improve our Salesforce infrastructure including finding and implementing new applications.
- Support the entire sales team with Salesforce administration.
- Manage business sales data for routine reports and assist management reports
- Maintain the customer database
- Assist sales representatives by creating reports, tables, and charts.
- Assist the sales representatives with Territory Management.
- Educate the sales team on new software to improve sales functions.
- Liaison with the marketing team and assist with the technical development of the SDR team by creating lists and tracking activity.


Who you are


- 3+ years of experience in Salesforce administration, sales operations or business operations
- Experience in Einstein and/or Quip is highly valued as complements to skills within Salesforce
- Experience in designing and deploying Salesforce instances
- High attention to detail and the ability to identify data errors in reports
- Excellent written and oral communication skills


Experiences that will make you stand out:


- Salesforce Administrator Certification
- Experience with Salesforce coding (Apex)
- Experience working in a SaaS environment
- Knowledge in Pardot and/or Gainsight


Monocl Offers:


- We care about our employee's health and offer 4000 SEK/year in personal wellness grant
- Career and learning development through the platform and our 'Learn Anything' fund
- We're a sociable team with yearly kickoffs to get together and have fun!


Who are we


At Monocl we strongly believe in the strength of diversity and welcome applicants from all backgrounds. Here you will join an ambitious and international working environment with colleagues that push each other to the next level. You will enjoy a range of benefits and be equipped with great hardware for the job.
How do I apply?


This position will remain open as long as this ad remains on our website. When submitting your application, make sure to highlight and demonstrate past achievements that you are proud of and make sure to include relevant references. We continuously look through applications. The applicants that best match our requirements will be contacted for a phone interview before a follow-up interview at our office. For questions (not applications) regarding the role, feel free to contact our Talent Acquisition Manager, Arsaman Bahrami, at arsaman.bahrami@monocl.com or +46 739 800 118.