Business Operations Lead at Transcom Alicante

Transcom is looking for an individual with experience in being at the forefront of Business Operations to lead our Alicante site. So let’s start something brilliant together: become a Business Operations Lead and provide support to our employees in Alicante! Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over operational performance? Then we have the perfect vacancy for you!

Join us as a Business Operations Lead
As a Business Operations Lead, your responsibility will include overseeing the profitability, productivity and efficiency of the projects we have in Alicante, in addition you will build strong client relations and actively identify potential business opportunities in any commercial relationship. The tasks also include leading operations, financial reporting and providing support to our Director.

What's in it for You?
An ambitious and stable employer with long-term goals.
International, inclusive workplace, employee-related company
Employment rate: 100%
Career opportunities globally
Office based, in Alicante
Competitive salary
Corporate benefits - discounts for the car, travel, fashion, leisure, sports, events, home decorations, electronics, and food industry products and services
Job responsibilities:
Plan the activity of the business area in the Contact Center, with the definition, standardization and organization of work processes.
Participate in the sizing of human resources in your business area, in coordination with BST and HR, ensuring that demands (positions and profiles) adapt to real needs.
Carry out control, monitoring, reporting and analysis of KPIs, providing proposals for new business strategies, establishing viable budgets and carrying out continuous financial monitoring.
Manage the implementation of operational procedures (protocols, monitoring, etc.) and incentive system, if applicable, guaranteeing Transcom's profitability objectives.
Carry out control and monitoring of service billing, personnel expenses and Transcom suppliers, ensuring compliance with the procedures established for this purpose.
Manage your work team, guaranteeing compliance with established service levels, developing the capabilities of your collaborators, adapting it, qualitatively and quantitatively, to the needs of the service.

What we are looking for:
Fluency in Spanish & English is essential. 
3 years of operations management.
Strong leadership skills. 
Ability to collaborate with multilingual stakeholders. 
Business development experience.
Highly organised and great understanding of reporting and financials. 
Good understanding of business strategy.
Open to new opportunities and adaptable. 
Office package: Spreadsheet. Excel. High level; Word processor. Word. Medium-high level; Presentations. PowerPoint. High level.
Closed for applications: 15th April 2024.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind-set, there’s no end to how far we can go together.

The recruitment process
Step 1: You complete the website application. Note: If you have applied to the same position before, please explain in the cover letter what have you learned/improved since then.
Step 2: You will receive an introduction phone call
Step 3: You will be required to complete a short practical task
Step 4: You will attend a video interview with the Director
*Please note, that you would be asked to provide a reference letter*

We look forward to hearing from you!


Required language: English