Business operations lead central EU - Online sales

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Do you want to lead the change?
At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. Without passionate people there is no positive progress… and likely no Volvo Cars. A dynamic global organization committed to driving change awaits– a place where ideas can be freely expressed and creativity can flourish.
To further grow and reach our bold goals – committing to 1.2M new car sales by 2025, with 50% sold online and being fully electric by 2030 – we’re looking for free the thinkers, the believers, the dreamers and most of all – we’re looking for you.

Business Operations team - let’s introduce ourselves:
You will join the Business Operations team within Mobility and Financial Services. The main objective of Business Operations is to support securing and improving our operational capabilities to deliver premium customer experience and operational efficiency. The scope of the business operations is truly cross-functional and spans across both customer and retailer interfaces as well as the required back-end capabilities. You will join a team of individuals with equal responsibilities yet taking ownership for a specific market and cross-market collaboration and knowledge sharing between these is a natural part of the daily work.  

This is what you’ll do:
You will lead the operational framework for two specific markets, Germany and the Netherlands and be the natural point of contact that connect customer experience and market performance with central product owners and commercial and digital teams. More specifically the role includes:  
-    Chairing weekly operations meetings with cross functional participation for securing premium customer experience and efficiency in operations
-    Continuously define and use data to assess operational performance and to identify improvement areas 
-    Bringing learnings and improvements from markets to central functions
-    Facilitate learnings and commonality cross markets
-    Support market operational readiness for new offers and new releases
-    Drive and/or support targeted improvement initiatives where required
-    Perform ad-hoc analysis and secure outcome being addressed where needed

We’re looking for you!
To be successful in this role we believe you thrive in a constantly moving environment and you have the ability to create a structure for a wide range of cross functional stakeholders. You also possess strong communication- and interpersonal skills and are comfortable chairing meetings and speaking in larger gatherings.

We also believe your background and skills include: 
•    University degree and a few years of working experience
•    Ability to practice functional leadership to improve customer experience and efficiency 
•    Fluent in English
•    Strong analytical skills
•    Excellent communication skills
•    Project management experience 
•    Managing data and insights to influence decisions 
•    Experience from process design is a merit 
•    System knowledge from Salesforce, Miles, VISTA, OM is a merit 

Who are you? 
This is the right opportunity for you who is result driven with the courage to take needed decisions in daily operations. You take responsibility for work and delivery with an inclusive mindset. Your analytical skills will be highly valuable. We are in a transformation where your skills to be able to navigate in a moving environment and act if needed are highly appreciated in this role.

Let’s get to know each other
Welcome to apply via the link at the end of the job advertisement by the latest on the 20th of October and we will do our best to keep you updated throughout the process. Please submit your application in English and note that applications via email will not be considered due to GDPR. If you have any questions about the recruitment process, please contact Senior Recruiter Maria Nilzon maria.nilzon@volvocars.com



Location: Gothenburg Sweden or Dietzenbach Germany