Business Operations Manager

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

Best of both worlds
The CR group originated from Luxe, which was a startup that was purchased by Volvo. We have maintained our fast, nimble culture while adding the resources and scale of Volvo. The digital technology you help scale will be in the hands of millions of Volvo owners and cars worldwide.
We are looking for a skilled Business Operations Manager who believes in our values and mission and is passionate about building great products. This position would sit in our Gothenburg office in Sweden. Our team is split between Sweden and the US.

Responsibilities
Our Business Operations team is essential for executing strategic initiatives, ensuring successful product launches, and driving alignment across teams. We continually look for new opportunities to create value while refining our approach with each new market and product. As a Business Operations Manager, you are responsible for developing each market’s strategy and operations for introducing and scaling our products. Whether it’s creating playbooks, piloting new features to ensure success or coaching markets on how to improve their KPIs. You will also work closely with our product team and share learnings to help inform the evolution of our product offering. Moreover, you will:
•    Lead, Execute & Hustle: You will be immersed in all aspects of launching new digital products or operations in markets and you will be directly responsible for the success. 
•    Prioritize & Project Manage: You will stay on top of multiple projects while coordinating and prioritizing with internal teams, sister brands, and local partners. 
•    Create & Optimize Playbooks: You will create and refine our playbooks for launch as well as for sustained market success in the future. 
•    Coach Partners: You will listen to our partners and analyze data to provide ongoing insightful recommendations to grow usage and unlock value.
•    Facilitate Product Development: You will act as a key player in piloting new features, collecting feedback, and communicating upcoming functionality to the markets.
•    Solve Problems: We operate a technology platform and manage a complex ecosystem. All kinds of obstacles, barriers, and problems happen and you must be ready to resolve them through independent critical thinking or facilitating coordination across teams.
•    Drive Alignment: You will ensure alignment across our stakeholders, help us win more quickly together, be a trusted advisor, and be the main conduit for information flowing back to our distributed teams.  
How to learn more and apply
Does this sound like your next challenge? Welcome with your application by submitting your resume and cover letter via the link below, no later than 2022-07-10. If you have any questions regarding the position you are welcome to contact Zachary Henderson Cook, Director Product Management - Partnerships at zach.cook@volvocars.com and for questions regarding the recruitment process, please contact Jonathan Allirol, Senior Recruiter at jonathan.allirol@volvocars.com. Please note that applications via email will not be accepted.

Requirements
•    Experience: You have 5+ years of experience in operations, project management or consulting preferably working closely with digital product teams to launch and scale products. 
•    Strong Decision-Making Skills: You have a focus on data-driven decision making, exercising good judgement in ambiguous circumstances, and effectively communicating those decisions across a diverse team. 
•    Empathy: You have your finger on the pulse of customers in your markets so that you always examine problems from the customer's perspective. 
•    Excellent Interpersonal Skills: You have the ability to excel in building relationships across all different parts of the ecosystem from our colleagues in HQ to staff at retailers. 
•    Self-Motivated: You are a true self-starter that is energetic, resourceful, and driven. You are eager to take ownership of tasks to ensure the most value is created. 
•    Flexible: You can meet the demands of working with a global team which means starting work a little later in the day a few days a week to have more overlap with the US.
•    Clear Communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights. This translates to excellent written and verbal presentation skills.