BUSINESS OPERATIONS MANAGER

WorkShop offers you an exciting job in an international and dynamic organization where there is a short time gap from idea to action. Would you like to join us?

We at WorkShop are now looking for a Business Operations Manager to monitor our Field Merch department’s functions and build processes that meet our business needs. We are looking for someone with passion for retail, people, and business. Does this sound like it could be you? Apply already today!

As our Business Operations Manager your responsibilities will include tracking business results, performing cost-benefit analyses and monitoring KPIs. You will also ensure that all business functions are in line with our strategic goals. To be a successful Business Operations Manager at Workshop, you should have experience in the same or similar role, managing all business operations and setting goals across the entire organization. You should also demonstrate great leadership skills and be able to communicate the vision of the company across the organization.

In the role as Business Operations Manager, you will also:

- Make sure operations are carried out in an appropriate, cost-effective way
- Implement decided processes and practices across the organization
- Perform quality controls and monitor field force KPIs
- Recruit, train and supervise the staff
- Find report ways to increase quality of client services
- Observing, reviewing, and analysing processes to identify inefficiencies and areas where improvements could be made and report them
- Monitor the team’s progress, identify shortcomings, and propose improvements
- Identifying and resolving any problems in the ”production” process
- Mentor and motivate field team to achieve productivity and engagement


We believe that the right person for this role:

- Have a background in retail
- Previous experience as a Business Operations Manager or in a similar role

- Have previous experience from managing staff
- Have previous experience from recruitment is a bonus
- Have previous experience in personnel responsibility for a larger group
- Have great leadership and communication skills
- Are customer focused and business oriented
- Have good system and computer skills
- Are fluent in Swedish and have good knowledge in English
- Have a valid driver’s license


WorkShop offers you an exciting job in an international and dynamic organization where there is a short time gap from idea to action. Would you like to join us?

Start: As soon as possible or according to agreement
Workplace Stockholm, hybrid
Employment: Ongoing with an initial probation period
Working hours: Full time

We are looking forward to hearing from you! Selection and interview process is ongoing; therefore, please apply as soon as possible. We don't accept applications on email. Last application day is 23 of September.

Workshop - The consumer experience agency is the largest and leading retail agency in the Nordics and we work with some of the world’s largest brands. We combine strategical, creative and tactical services to create innovative consumer experiences both online and offline. Join us in creating unique and engaging pop up concepts for various brands, become one of the best brand ambassadors on the market, develop and operate store concepts or be our next social media expert. WorkShop provides an end-to-end solution, from the initial design concepts to bringing the ideas to life. We all share a passion for pushing the limits within retail and have a culture with a strong sense of community where every voice can be heard.

Learn more about our company at WorkShop (https://www.work-shop.com/) and follow us on Facebook (https://www.facebook.com/workshoptheconsumerexperienceagency), LinkedIn (https://www.linkedin.com/company/724670/admin/) and Instagram (https://www.instagram.com/workshopretail/)!