Business Operations Support Engineer

Do you want to work for the world's leading cyber security company? Right now, one of Software Skills’ partners is looking for a Business Operations Support Engineer for their office here in Gothenburg.
About the company
The company was founded in Gothenburg in 2009 and is a well-established and successful company that uses patented machine learning and natural language processing methods to continuously collect and organize data from the open web, dark web, and technical sources. The collection, processing, analysis, and dissemination of information are displayed in a software-as-a-service portal used by more than 1,500 clients in 66 countries.
The renowned company has offices all around the world with its headquarters in Boston, Massachusetts. In total, the company employs 450 people worldwide, with about 140 people based in their Gothenburg office.
About the role
The role of Business Operations Support Engineer is new to the office in Gothenburg but since it was previously divided between different people at the office the knowledge and skills are there to ensure a seamless introduction and onboarding. This process will also entail travel to the headquarters in Boston to meet your nearest colleagues.
In this role, you will be part of an established internal support function with 5 colleagues that are based in other offices around the world. You will play an important role in the day-to-day infrastructure in a fast-paced environment.
You will work with several different tasks which include:
End-user technical solution management
Creation and maintenance of user accounts, groups, and access management
Troubleshoot and support end-user technical and application issues
Create and maintain documentation for end-user technical processes and management
Provide front-line support to associates both locally and overseas
Assist and collaborate with Business Operations and other teams to support information technology operations and initiatives

What’s in it for you?
You will be a valuable and important resource every day and part of a team of highly skilled colleagues. You will also be part of a modern, international, and successful company that values its employees and offer a more than competitive salary in line with USA standards. The company fosters a rich and inclusive culture through both planned and spontaneous activities such as joint workouts, lunches, conferences, and after-work.
Who are you?
In this position, the most important thing is your personality! You don’t have to have more than a couple of years of experience in a similar position, the most important thing is that you are eager to learn. In this role, you will be the go-to person when it comes to keeping up the workflow on-site in the Gothenburg office and must tackle various and sometimes sudden tasks at a high tempo, therefore we believe you are a “doer” with a flexible and accommodating mindset.