Business Owner - Online Vehicle Ordering

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Fleet Operations team - let’s introduce ourselves 
Our team focuses on improving operations and setting up the foundations for the Order to Delivery, Fleet in Use, and Return of car phases of the customer journey.
Our team is dedicated and customer-centric, we thrive in challenging times and continuously improve our ways of working.

Business Owner Online Vehicle Ordering – this is what you’ll do 
Your focus will be to successfully manage and improve the vehicle ordering process in the Online Business. This includes empathizing with customers and internal Volvo agents to identify the digital and process improvements; liaising with Product Owners across Product Clusters to brainstorm and to implement the desired solution, and ensuring that the Operations team is better trained and equipped with the new improved ways of operations. The scope of this role is global as you will cover our existing live markets (Germany, Netherlands, Norway, Sweden & UK) in EMEA and be part of launching new markets.
* Responsibilities also include organizing/participating in the cross-clusters workshops and depicting a vision of what the impact would be on Vehicle Ordering process if new strategic and operations improvement initiatives are being rolled out. 
* Create supplemental workshops to accelerate follow-up activities. You work closely with our colleagues in the Fleet and Fulfilment cluster, our Order Management team, the other Global Online Experience clusters and teams, but also other parts of the VCC family when necessary. 


We’re looking for you!  
You are
•    Curious
•    Analytical
•    Have process improvement in their DNA
•    Collaborator, strong communicator, and relationship builder
•    Self-going and able to drive projects and initiatives

To be successful there is a need to have a good understanding of our consumer journeys and the desired consumer experience. It is at the same time crucial to be on top of our vehicle and agent journeys so that solutions are optimized from both a customer and agent perspective, as well as a vehicle and retailer partner perspective. 

We are looking for you who are used to driving development and challenging existing structures. As a person you get things done and you are insightful and analytical, empathetic, and constantly come back to the question of why. You are not afraid to go into the details and at the same time keep a holistic view of how it all fits together. Furthermore, having experience in navigating and understanding a complex system landscape will be highly valued. 

We see that you are experienced within the fleet operations area when it comes to leading improvement projects. You have a good understanding of delivering customer value which is at the center of your activities. With a hands-on approach, you are not afraid of stepping up to responsibilities and know how to evaluate different perspectives and create a base for decision making. You are an outgoing person eager quickly build your network within the organization. 

Qualifications
•    Vista
•    Salesforce
•    Miles
•    SAP S4
•    Generally, a tech-savvy person
•    A university degree
•    Fluent in English, verbal and written.

Most of all, you share our values and our ambition. Your warm personality and eagerness to collaborate will be welcomed by all of us!

Location
HQ Gothenburg or Stockholm

Let’s get to know each other
Welcome to apply by the latest on the 2022-06-21. We will do our best to keep you updated throughout the process. 
If you have any questions about the role, please contact Hiring Manager: Henrik Wibom at Henrik.wibom@volvocars.com
If you have any questions about the recruitment process, please contact Recruiter: Happy Andira at happy.andira@volvocars.com.
Please submit your application in English and note that applications via email will not be considered due to GDPR.

Welcome to your application!