Business Process Analyst

Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a Business Process Analyst to work with our expert Customer Case Operational Excellence team of 5 employees across the world and a user base of ~1500 users across functions and regions. Do you have a passion for data analysis and process improvement? Then we would love to hear from you.
What you’ll do
Leverage data to generate insights to support the decision making, prioritisation and strategy to improve the customer feedback process
Champion simplification and continuous improvement, supporting the organisation on the journey to a best-in-class customer experience
Increase data literacy with stakeholders and x-functional teams, by training, coaching and sharing best practises for insights and analytics across the organization. Own all aspects of the Customer Feedback BI strategy.
Prepare standard datasets for process performance monitoring and cross functional operating mechanisms to support standardisation, alignment and action-oriented collaboration.
Collaborate with key stakeholders to share and evolve best practices, rigor and execution of projects

Who you are
Demonstrated strong data analytics and process improvement experience
Demonstrated leadership experience from working with global and x-functional teams to deliver process improvements
Strong analytical and problem-solving skills, with ability to translate complex business processes and user requirements into clear and action focused plans
Strong communication and Influencing skills to drive stakeholder management/rapport
Familiarity with established data analysis methodologies, e.g Six Sigma
Fosters collaboration to deliver results
Customer focused with a drive to improve customer experience though their work

Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!
Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
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