Business Process Consultant - CRM expert

Company Description


At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.




Job Description


Are you open for a new challenging job, work in an international company? If so you might be the one we are looking for.
As our consultant specialized in CRM processes, you must enjoy working in teams and be good at networking. You will work closely with colleagues, ensuring we deliver value to the customer through our projects. You will work in a global environment and can be based in any of the Nordic Countiries.
To succeed in the role as a consultant, we expect you are:
Excellent at guiding our customers in how to best utilize the IFS applications in relation to their business requirements.
Confident in designing solutions, challenge and advise customers, and deliver on expectations thus ensuring success for both parties.
Triggered by the contrast of understanding the business objectives and end-to-end processes, as well as digging down in detail to achieve the best possible solution for both the customer and IFS.
Profoundly interested in how systems can support business processes
Good knowledge of CRM systems either IFS or one of our competitors.
Used to work in projects with implementation/upgrade of systems/applications or aftermarket processes on the customer or vendor side.
Have experience in advising customers; from scoping solutions to implementation and rollout.

We expect you to continuously want to develop and learn to stay relevant and being an expert who shares knowledge and experience with customers and colleagues. This includes staying updated within your field of expertise, on technology as well as the industry segments in which IFS operates.




Qualifications


Must have:
An academic background with a Bachelor or Master degree in e.g. Engineering, Business or IT
A profound interest in how systems can support business processes, preferably you have been involved in implementation projects or upgrades, either on the customer side or vendor side.
Experience in working with CRM as a consultant, at an end customer or other software supplier, with some 3+ years’ experience.
In-depth knowledge of the processes in the CRM
Commercial focus, business acumen, and a “can-do” attitude.
Fluency in English as well as another Nordic language.
Experience of working in IT-projects; leading workshops, writing specifications, configuring applications, conducting training, documentation, etc.
Experience from modern applications and mobile solutions.





Additional Information


What we offer you:
Great challenges in delivering projects to large customers together with an experienced IFS team and our partners.
To work with a great product with good recognition in the market and amongst customers and analysts.
To work with our international contacts and colleagues including our offshore, R&D and partner organizations.
Be part of a fun group where everyone is helpful.
Be part of the North & Central European region


Travel: We expect you to be ready to travel and represent IFS at customer sites all across the Nordics when needed. This means that for certain projects, intensive travel can be required, while for others, none.