Business Process Management Expert, Nordics, Poland or Estonia

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 10724
We are looking for a Business Process Manager within KYC Services. This is an opportunity for you to be part of KYC Services in a time where we are transforming to become the bank of the future, while securing seamless customer deliveries of today.
In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do. That is where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you will help meet our customers’ changing needs.
We are courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. You will have the opportunity to learn and grow with us!

About this opportunity
As an expert in Business Process Management your role would be to develop and maintain business processes and act as an expert and sparring partner for process owners, managers, and employees.
You will define the BPM landscape in KYC Services together with Operational Process Managers. You will be a key hands-on contributor to the initiative of mapping the AS-IS and design the TO-BE Business Process Management set-up.

What you’ll be doing:
* First and foremost, your role will be to support the Operational Process Managers This will include, but is not limited to, ensuring the BPM framework is implemented, mandatory requirements are in place and adhered to, proactively identify gaps and plan and run closure activities with the Process Managers
* Responsible for ensuring complete and correct process documentation
* You will work close with your peers and specialists within KYC Services and across relevant lines and other stakeholders to align E2E
* Drive coordination within and between process initiatives to secure alignment and reusability of processes
* The Process Manager is responsible for the development of the process, driving improvements initiatives to secure process efficiency and the holistic end-to-end knowledge of the process. Scope, plan, support and facilitate business process and implement continuous improvements of business processes within your area
* Support and drive the continuous development and maintenance of the business process management framework to secure that structures, models, guidelines, and templates live up to the need in the organisation and secures an efficient business process management
* Supports the Process Owner with the overall process performance, and secure and monitor set targets to meet the strategic objectives
* Ensure stakeholder interactions regarding process development, and executes on all responsibilities with close cooperation with Team Leader and Process Specialist

The role can be based in Copenhagen; Helsinki; Oslo; Stockholm; Tallinn; Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:
* Have superior stakeholder management and communication skills, being able to connect with people in all levels, countries, and across the value chain of Nordea
* Are a true team player with a solution-oriented mindset enabling you identify and capitalize on development opportunities
* Enjoy working in a changing environment and have an ability to adapt and respond to change in a cross-country environment
* Have a strong drive to work according to OX principals in your daily work

Your experience and background:
* Have hands-on knowledge and experience about Business Process Management
* Experience working in a setting involving multiple markets and business areas
* Excellent stakeholder management skills, with ability to develop and maintain trusting relationships with people at all levels
* Experience within operations or similar service area
* Excellent oral and written English communication skills
* Relevant university degree

If this sounds like you, get in touch!
Next steps

Please submit your application no later than 07/10/2022. For more information, you’re welcome to contact Head of Process Excellence, Keri Mikkelsen, keri.mikkelsen@nordea.com.
For your information, relocation support is not in scope for this recruitment, therefore applicants outside the listed cities will not be considered.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.