Business Process Manager Sales & CRM

Are you passionate about change management, improving processes and ways of working in an international and commercial environment, in a team of bright and highly motivated minds, where customer value and customer satisfaction are at the heart of everything we do?
Would you like to make a difference and have a valuable contribution to the sales effectiveness and exciting ambitions of the world’s most desired truck brand?
Come join us at Volvo Trucks!


What is our offer to you? Who are we, your new colleagues?


The Sales Process Management department within the Volvo Trucks European Regional Value Chain (RVC) is now looking for a highly motivated, experienced and driven Business Process Manager Sales & CRM that wants to develop our Sales and CRM Processes to an even higher level.
We are a global team with responsibility for strengthening Volvo Trucks’ business, our customers’ business and enabling the premium customer experience by driving the continuous improvement of Volvo Trucks’ sales and CRM processes, sales solutions and sales competences.
We aim to help our Sales Areas, Markets and Dealers achieve optimum Customer Satisfaction, increase of Sales and Profitability and a leading Market position.
We are collaborative, inclusive, pro-active, creative and open-minded with excellency and customer orientation in focus.


Your responsibility and main tasks


Your responsibility will be to initiate, coordinate, take the lead on and drive the continuous improvement, development and implementation of Volvo Trucks’ Sales and CRM Processes, Systems, Competences, Customer Master Data and Customer Insights with the aim to improve the Sales Effectiveness of Volvo Trucks’ Sales Areas, Markets and Dealers.
This includes amongst others:
On behalf of the Central Organization (Volvo Trucks HQ), the Sales Areas and the markets, fulfill the delegated Business Owner role and validate, drive and secure the business requirements when it comes to our Volvo Trucks Sales and CRM processes, systems, Customer Master Data and competences (trainings)
Perform Quick Scans, Process Analyses and Gap Analyses to identify and recommend process improvements
Initiate and lead projects to improve, develop and implement Volvo Trucks CRM and Sales process and systems and establish ways of working and business rules, that support Volvo Trucks’ business
Support VT HQ, Regional Value Chains, Sales Areas and markets with the creation, optimization and effective management of the Customer Data and Customer Insights
Initiate and lead Customer Data Management improvement activities and projects
Perform Health Checks and organize Value Stream Mapping workshops in order to assess the CRM and Sales maturity of markets and dealers and determine course of action for improvement
Recommend/secure/promote the Volvo Trucks CRM and Sales Process, the way of working and the proper usage of the supporting systems and solutions
Define required critical competences to support Volvo Trucks’ Sales and CRM process
Organize and lead the CRM Community meetings and participate in various other forums (incl. cross-BA) as delegated Business Owner representing Volvo Trucks when it comes to Volvo Trucks’ CRM and Sales process, solutions, competences and Customer Master Data Management.

You will have direct contact and will be working cross-functionally with the Volvo Trucks Sales Areas, Markets, Dealers and other Volvo Trucks and Volvo Group departments and the various external partners.
As a Business Process Manager Sales & CRM, you will be part of the Sales Process Management Team in the Volvo Trucks European Regional Value Chain and report directly to the Director Sales Process Management.


Who are you?


To succeed in this position, we believe you need to have excellent analytical, coordinative and organizational skills and a proven track record in Business Process Development and Change Management, preferably in an international environment.
You have a deep understanding of Sales and CRM processes, preferably in the automotive industry.
You are curious, open-minded and creative in finding the optimum solution and approach.
You possess a strong entrepreneurial drive to continuously challenge and drive improvements.
You have experience from Consultancy and Project Management, able to provide insights, propose course of action and lead cross-functional projects, working in a structured way with high level of integrity.
You have a holistic view, but also able to zoom in on details and break-down strategic objectives into business requirements and actionable plans.
You have experience and a deep understanding of (Customer) Master Data Management.
As you will work with several stakeholders on different levels in different parts of the Volvo Trucks and Volvo Group organization, we also believe it is important that you have excellent communication, collaboration and stakeholder management skills and that you are able to effectively inspire decision-makers and anchor ideas and proposals.


Other Qualifications:
Holds a university degree in Business or equivalent experience
Formal training and/or proven track record in Business Process Analysis, Business Process Modelling, LEAN six sigma and Change Management (e.g. ADKAR)
Project Management and coordinative experience (both Business as well as IT projects)
Being a collaborative team player able to build strong long-term relations and contribute to a positive team spirit
Fluent in English, spoken and written, preferably also proficient in Swedish

We are actively working to establish teams that will take maximum advantage of the strength inherent to differences in knowledge, experience, age, gender and nationality, among others. We find that well-balanced work teams increase group dynamics, creativity and new approaches to solutions.


Curious to learn more about the position? Questions? Please contact me:
Alco Bor, Director Sales Process Management, Volvo Trucks, phone +46739022105


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.