Business Relationship Manager

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 318,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India
Present in the Nordic region since 1991, TCS has continuously invested in the market and has around 8,000 professionals working for in Sweden, Finland, Norway, Denmark, Iceland and across TCS’ Global Network Delivery Model™ (GNDM™). Since 2010, TCS has shown strong growth in the region, with significant increase in local hiring.
TCS has been rated as number one in customer satisfaction in the Nordics for five consecutive years (by KPMG and Whitelane Research). In 2015, the Top Employers Institute certified TCS as #1 Top Employer in Europe for HR practices, with Sweden, Norway and Denmark among the eight markets where TCS was number one.
We are looking for a [JOB AD TITEL]. Depending on actual business requirements travel within Nordic and abroad will be required from time to time.
TCS experience/knowledge is a merit
Job Purpose
Account Ownership, Customer Stakeholder Management, Account Growth
Key Responsibilities
TCS wallet share / Account growth (individually assigned goals achieved with team)
• Responsible for achieving targets and managing end-to-end sales for country account
• Responsible for pro-active sales and create incremental services revenue
• Responsible for building a strong pipeline of prospects and building healthy relationships with some of the key strategic customers
• Account coverage, & account mapping
• Define offerings and map them to relevant key customers developing a product fulfillment plan
• Generation of awareness on TCS offerings / technologies to customer
• Creation of joint collaterals & success stories
• Responsible for forecasting/projecting Quarterly and Full year Revenues
• Develop positive relationships built on trust to meet customer expectations
• Address and manage Stakeholder expectations
Key Skills
Account Management, Managerial, a team of engagement managers will be reporting.
· Stakeholder Management
· Risk Management
· Sales, Pre-sales
· Team Management
Responsibilities
Budgets and targets
Processing of Personal Information
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