Business Relationship Manager

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 318,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India
Present in the Nordic region since 1991, TCS has continuously invested in the market and has around 8,000 professionals working for in Sweden, Finland, Norway, Denmark, Iceland and across TCS’ Global Network Delivery Model™ (GNDM™). Since 2010, TCS has shown strong growth in the region, with significant increase in local hiring.
TCS has been rated as number one in customer satisfaction in the Nordics for five consecutive years (by KPMG and Whitelane Research). In 2015, the Top Employers Institute certified TCS as #1 Top Employer in Europe for HR practices, with Sweden, Norway and Denmark among the eight markets where TCS was number one.
We are looking for a Business Relationship Manager. Depending on actual business requirements travel within Nordic and abroad will be required from time to time.
TCS experience/knowledge is a merit

Job Purpose
Customer management, Delivery Management, Resource Management

Key Responsibilities
· Experience with Global Delivery Model with demonstrated knowledge of processes and methodologies
· Ability to present at senior levels, and executive levels
· Ability to work with diverse TCS teams in various service lines, across multiple time zones.
· Ability to manage multi-cultural teams
· Willing to travel to different client locations - and to delivery centres overseas
· Prior experience of managing a large P&L in a Leadership role


Managerial Responsibilities
· Team management including Engagement managers, Portfolio Managers, Technical leads to support the delivery
· Account Management including Offshore delivery management, includes offshore Delivery managers, offshore Operations managers



Key Skills
· Seasoned leader to manage and grow our business and relationship with the account
· Onsite Account Management - building and managing client relationships at the VP, and CXO level
· Accountable for hard targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
· Work closely with the business relationship managers (BRM s) and customer side decision makers across Product Groups, IT Applications (ADM & Testing), IT infrastructure, Customer Service, and Corporate functions.



Experience Required
15 Year to 20 Years, with more than 10 years in Project, Program and team management. 3 to 5 years in Presales and Sales experience. Experience in RFP, Solution creation, customer presentation.


Processing of Personal Information
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