Business Relationship Manager (BRM) - Retail

We are now looking for a Business Relationship Manager (BRM) to join us, who will target one of our major retail customers in the Nordic region. The role is based in Stockholm and travel across Nordic region, and to India will be required.
ABOUT THE ROLE
Customer Relationship Management:
Overall responsibility for P&L and to deliver on sales targets for the portfolio.
Manage the overall client relationship to establish, manage and meet quality objectives, service level expectations, compliance requirements, and to align the delivery of services with client expectations/requirements.
Respond to RFPs and review and formalize proposals and contracts
Expand our customer specific knowledge to add even more value to TCS offerings for the specific customer
Engage with customer and delivery teams, to ensure overall deliverables & governance



People Management
Coordination with TCS associates towards creating comprehensive solutions for the customer
Manage TCS associates’ expectations and fulfill supervisor responsibilities



Business Development
Responsibility to identify new business opportunities in the concerned business area as well as nurture, coordinate the overall program management



YOUR PROFILE
Experience with Global Delivery Model with demonstrated knowledge of processes and methodologies
Ability to work with diverse internal teams in various service lines, across multiple time zones.
Ability to manage multi-cultural teams
Prior experience of leading retail engagements (incl. A good understanding of processes & IT services solutions in the Nordic retail market,) is a definite plus.

We also expect you to have at least 15 years of work experience in the following:
IT management consulting, pre-sales, sales and IT Services delivery
Business development and creating GTM strategy
CXO level client relationship management
Leading engagements and developing solutions for clients


Processing of Personal Information
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If you have any questions regarding this or the recruitment process, please don’t hesitate to contact us: sweden.careers@tcs.com
Link to our privacy notice: https://www.tcs.com/privacy-policy-eu