Business Support Coordinator

Business Support Coordinator

Hays Specialist Recruitment is now looking to recruit a Business Support Coordinator for a 12 month contract assignment for Roche Diagnostics in Stockholm.

During the pandemic our main priority is ensuring adequate Covid-19 testing. As a Business Support Coordinator you will play a key role working with sales and logistics of our sars-cov-2-tests to help reduce the outbreak.

Roche Diagnostics develops and implements diagnostic solutions. Our vision is a healthy Sweden, where all knowledge is put to use. Together with health care staff, and our other partners, we improve healthcare through better decision-making and work processes in the patient and healthcare flow.

Who we are:
Roche is the world's largest biotech company, a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people's lives. Diagnostics is about preventing diseases, reducing waiting times and hospitalizations, optimizing healthcare resources and finding the optimal treatment for each individual. We are over 94.000 people across 150 countries working together doing now what patient needs next.

Roche Diagnostics in Sweden (registered company name Roche Diagnostics Scandinavia AB) delivers and implements diagnostic solutions throughout the entire healthcare chain. Our approximately 100 employees aim for a healthy Sweden, where all knowledge is put to use.

Who you are
You're someone who influences your own development, pursues your interests across functions and geographies and understands that a job title isn't the final definition of who you are, but a starting point.

This position requires a lot of cross-function work, including customer interactions. The person we are looking for lives around Stockholm.

Work Experience

* Experience within medicine, life science or medical technology is preferred.
* Experience in accounting system SAP
* Customer Support
* Project management, working across departments
* Experience documenting customer interactions in CRM system, preferably Salesforce
* Preferably experience from the life sciences or medtech industry

Education
A university degree in medicine, life science or medical technology is preferred, or relevant work experience within the area, preferably from diagnostics or pharmaceutical industry.

Functional Competencies
You have good IT knowledge, good analytical skills and good technical knowledge. You are a problem-solver and a person who enjoys using his/her troubleshooting skills. Comprehensive understanding of laboratory structure, practice and workflow is something you gained in your work life. You must be fluent in Swedish and English.


* Understanding of work routines of Customers
* Understanding and appreciation of the critical nature of the products on allocation
* Understanding of the dependency on individual products to ensure testing capacity
* Understanding of order management
* Preferably, understanding of healthcare
* Ability to handle difficult customer conversations
* Applicants must be fluent in Swedish
* Excellent computer literacy (G-suite and excel)

Personal Competencies
You are focused on creating value for the customer and the company, serving as a role model for the organization, delivering results, and you are open-minded with an eagerness to innovate, learn and change. You have outstanding written and verbal communication skills in both Swedish and English. You are highly structured, a skilled problem solver and a team player. You are able to quickly connect with people to create trustful relations with customers as well as colleagues. You are self-driven, dare to ask for help and have a proactive attitude.