BUSINESS SUPPORT SPECIALIST IN PORTFOLIO MANAGEMENT

Why we will love you
Are you passionate about enabling high-quality technology services for now and the future? Are you a value and result-driven person who can turn vision into reality? Do you want to be part of a dynamic team that supports IKEA to create a better everyday life for the many people?
Great, we are now looking for Business Support Specialists within Service Portfolio Management in Service Management & Operations, where you will be responsible for be part of defining the Service Delivery model and help and guide our consumers to utilize our service offerings.
The ways of working are changing, and Group Digital is a key enabler to meet the needs and expectations of the many people within IKEA. Therefore, we are looking for someone with a great appetite and passion for innovation and continuous business improvements. As a person, you see endless possibilities of how technology can support and enable high-quality technology services/products for our stakeholders.
We believe you are service minded and open to change. You have a big interest in and some experiences/knowledge about IT delivery models, products and services. Most importantly, you work with stakeholders in a continuous feedback loop to understand their needs and pain points to translate them into services and products .
We also expect you to be curious and an ambassador where you set the standards, guidelines, and best practices on how portfolio Management will develop in the future.
To be successful in this role, we believe you have:
Formal qualifications in Information Technology, Business Administration or equivalent
At least 2 -years working experience within service delivery or service support area.
Big interest in describing improvement needs with data and words.
You are comfortable with presenting, showcasing & marketing service offerings to stakeholders on different levels and with different knowledge.
You have demonstrable experience in collaborating with colleagues and key stakeholders.
High proficiency in spoken and written English.
You possess excellent communication skills and you are familiar with conducting and creating trainings & educations.
An Agile supportive mind set and always the consumer and customer needs and interest in focus with the ability to engage with consumers, build trustful relationships with our stakeholders
An interest of request automation, service catalogue and service offering understanding.

There is also a big advantage if you have been working in the backend of Service Now which is our main ITSM tool.
At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people
Your responsibilities
Act as a trusted advisor and ambassador who continuously builds productive relationships based on the clear communication of our services, gathering of the evolving needs of the business, and delivering on agreed-upon commitments.
Communicate and sell our services, driving the need of our consumers, like time to value, and simplicity. This includes creating and maintaining our service offerings and service status dashboard/metrics.
Contribute with relevant data to the strategy, design, development and maintenance of the Product(s)/Service(s) in order to deliver based on consumer needs.
Balance technology and business issues as well as communicate appropriately with both technology and business experts.
Drive the operational activities and daily running of the Service(s), ensuring that they meet the consumer needs.
Make sure that our consumers get the right knowledge and support of creating, updating and removing request templates and service offerings and other operational topics.
Act as a superuser for the operational tasks needed and make sure that we have the correct data in our systems to drive quality and/or improvements in Service delivery.
Monitor progress of practice, maintain the life cycle management of our products and report deviations to responsible stakeholders.

In this role you will report to Service Portfolio Manager and is located in Helsingborg, Sweden. The Service Management & Operations organisation has co-workers in Helsingborg, Älmhult, Shanghai, Philadelphia, Warsaw, Tejon, Paris, Dortmund and Diedenbergen.
Together as a Team
Portfolio Management at Service Management & Operations is a new team with passion for how we deliver and present our offers. Today we consist of Portfolio Manager and Leaders but looking for new colleagues. We work in an agile setup and our main focus is to set the frameworks for service offerings, service catalogue and the request practice and the metrics in line with these. Our passion is to make our offers attractive and understandable to our customers and consumers, who is our main focus every day!