CA Case Manager

The Customer Adaptation is an important strategic area with the aim to support truck sales. We work actively and cross functionally with our counterparts both within Volvo Business Units, GTT, GTP and internally within GTO.
As a Customer Adaptation Case Manager you will get involved with the complete truck and have a wide range of contacts both with GTO, GTT, GTP and Volvo Business Unit. You will review specific design changes requested from both internal and external customers.


If you are curious, structured, like to get involved with the entire truck as well as having an end-to-end mindset, continuously want to learn more and at the same time keep customer in focus- this is a position for you!
In CA Offering you will get the training and support you need to work with the whole vehicle – both chassis and cab and the process. As we are located in the Tuve plant, you will also get the chance to follow the solutions until the finished product.
Working within CA Offering is very rewarding, not only in terms of great colleagues, you will also get extensive knowledge about the whole vehicle (including superstructures), all processes needed to build the truck, how costs are set, how sales work and how development is done together with design and purchasing.


Responsibilities and main tasks will be:
To receive, investigate and analyze specific design request.
To cooperate, lead and make decisions.
To compile cost and lead time connected to the customer design requests.
To plan Customer Adaptations activities/processes for the order.
To monitor and follow the quality of the design solutions.
To contribute and participate in the product and process projects.
To drive for the “best practice” to reach efficiency.

Requirements for the position and competence needed:
To have a suitable education (university degree, other education, or experience from production)
Courage and integrity
Be business and customer oriented
Continuous improvement mindset
Eager to learn quickly when facing new problems, analyzing areas for improvements and willing to work in an international environment
Quickly adapt to changes
Good verbal and written skills in English and in Swedish
Experience connected to CA

Personal profile:
Flexible and enjoy working both independently as well as in a team.
Prestige less- no matter of experience, in this position you need to be able to ask for help. No one knows everything!
Analytical, accurate and structured.
Being able to deal with different cases in parallel.
Ambitious and driven.
Positive and Solution oriented.

Within Customer Adaptation we are looking actively to increase our diversity and inclusiveness in our operations. That is why, we would like to create teams with a good mixture of male/female, different personal backgrounds and ages, different experience/education.

For further information, please contact:
Janine Jacobsson, phone: +46 31 323 1684