Capability (Product) Owner, Fleet Management

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Are you looking for a role with a good balance of autonomy and support? Do you like a dynamic environment while maintaining a level of stability? Would you like an opportunity to improve the business and learn?

Then join our Process and Application Management Team as a Capability Owner, Fleet Management.

Join our team!

This is an exciting opportunity for you to lead the future of Service!

As part of Epiroc’s digitalization strategy, Process Councils drive applications within their domain. In the Parts and Service division, the new Process and Application Management Team is dedicated to making relevant applications (including ERP Service solution) and processes enhance our business. We are a dedicated team aligning our applications and processes to best digitalize our future business and better serve our internal users and customers.

If you join our team, you will be part of a skilled group of committed and helpful colleagues who all take pride in our core values: Collaboration, Commitment and Innovation.

Your mission

As a Capability Owner - Fleet Management, you will play an important part in shaping our future by looking after the fleet management (tracking/intelligence) capability that is enabled by different solutions, such as mobile and web applications. You will act as an overall owner of the Fleet Management Capability, aligning and optimizing efforts and spend on processes and applications relevant to the capability, ensuring sustained level of quality and performance while focusing on continuous improvement.

You will define the gap between AS-IS and TO-BE, make recommendations and manage optimizing capability relevant processes and applications (including change management). You will also optimize support so that workflows, knowledge articles and basic administration resources are leveraged to provide best value service for responsible areas.

Your profile

We believe you have several years of experience with customer service/aftermarket, Fleet management and/or customer relationship management, fleet service monitoring and administration. Understanding of Epiroc equipment is considered a plus.

The ideal candidate for the role is conscientious, calm, collaborative and courageous, has great communication and collaboration skills and a good level of English (speaking and writing).

Location and travel

The location for this role is preferably Örebro, Sweden, but other locations in the proximity of Epiroc offices may be considered. Occasional travel may be required.

Application and contacts

At Epiroc, we value diversity, and we strive to accelerate a diverse culture where everyone belongs. Therefore, we encourage qualified candidates from all over the world to apply. 

In this recruitment process, we review applications continuously. We welcome your application as soon as possible, by creating an account in our recruitment system. The last day to apply for this position is 31/08/2023.

For questions about the position, please contact:

Hiring manager Michael Scalon, Process & Application Manager Service to Close, michael.scalon@epiroc.com OR Recruitment Specialist Zuzana Kalivodova, zuzana.kalivodova@epiroc.com.