Capacity Forecaster & Analyst

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Capacity Forecaster & Analyst
We are building up a state-of-the-art Global Engagement Centre operation, optimized for our customer target group with a high degree of atomization and a dynamic, energetic, modern and welcoming customer experience. Today, we have operational centres based in Maastricht, Netherlands and Barcelona, Spain - supporting our current 7 markets in Europe. We will always be one touch away, whenever curious people or and beloved members needs us.

One of our Capacity Forecaster & Analysts is now moving on to another role internally, and we are looking for a replacement. If you are obsessed with customer service, data analytics, changing mobility forever and want to be part of a global, diverse and agile team, you might be our next colleague.

We believe that you are an unpretentious person who do not deem any task too big or too small. As a person, you are an analytical problem solver at heart and have great attention to details and want to be a part of evolving this function!

What you'll do

- Forecast and follow up on staffing needs, performance, contact volumes, efficiency, productivity and multiple metrics and KPI’s that helps our organization to secure operational quality and capacity planning.
- Analyze performance and KPI-levels, conclude strategic actions needed to secure and increase the quality of the customer experience.
- Develop the structure and methods for reliable reporting and support operational management.


What you should have

- Analytical mindset - You know how to twist and turn data to optimize insight!
- Passion for working with data - Great if you, excel and/or power BI are best friends.
- A backpack with experience within the field, and preferably (but not mandatory) a degree/education within economics or mathematics.


Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest December 18.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/).