Capacity Forecaster and analyst

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Capacity Forecaster and analyst
If you are obsessed with customer service, workforce management, data analytics, changing mobility forever and want to be part of a global, diverse and agile team, you might be our next colleague. We believe that you are an unpretentious person who do not deem any task too big or too small. As a person, you are an analytical problem solver at heart and have great attention to details and want to be a part of building this function from scratch!

This role is located in Gothenburg and will report to Head of Engagement Center Operations.

What you'll do

- Forecast and follow up on staffing needs, performance, contact volumes, efficiency, productivity and multiple metrics and KPI’s that helps our organization to secure operational quality and capacity planning
- Analyze performance and KPI-levels, conclude strategic actions needed to secure and increase customer experience.
- Develop the structure and methods for reliable reporting and support operational management.


What you should have

- Analytical mindset - You know how to twist and turn data to optimize insight!
- Passion for working with data - Great if you, excel and/or power BI are best friends
- A backpack with experience within the field, preferably (but not mandatory) a degree/education within economics or mathematics.


Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest June 30. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to William Ahlen william.ahlen@lynkco.com, +46 729 888 958. If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)