Card Support Agent

If you have used a student ID to get into an event, worked at a construction site or have had to identify yourself with a smart card at work, the chance is pretty high that you have used one of Nexus’ products. We secure society by enabling trusted identities, with one of our core businesses being to produce and offer our customers customized and personalized access/identification cards.

To make sure that we continue to provide professional, quick and empathetic support for our customers, Jonas Furne (our head of Support) is now looking to expand his support team, located in our HQ in Stockholm, with a new talent.



What will you be doing at Nexus

Well, support is in the name and as a card support agent at Nexus you will be the first line of support for our existing customers, ensuring a great user experience for our ID06 (https://nexusid06.se/en/?utm_source=hp&utm_medium=dropdown&utm_campaign=link) and other Nexus Go Cards (https://www.nexusgroup.com/solutions/online-services/cards/) customers.

Your main tasks will be to answer customer inquiries via our ticket-system, telephone and email, troubleshooting and resolving their complaints in a timely and professional way. You are a key part of our support chain - from order to delivery - registering new customers, reviewing order information such as photo review before the cards are printed and handle any returns and reclaims.

As a part of our support team, you will also be analyzing the needs of our current customers ensuring that they have the right products, picking up on customer leads by pinpointing potential demands for additional products and/or solutions.



Who are you

We think that you are a curious and driven person, with a natural interest for customer and social relations. You are open-minded, take responsibility and are triggered by exceeding expectations and collaborating to make the way we work even better.

You have some previous experience working in an administrative role and feel comfortable working with systems/program such as Microsoft Office. If you previously have worked within customer service and have used an ERP-system and/or other ticket systems - that is a big plus! We pride ourselves in being able to provide personal support over the phone, meaning that you should be confident with speaking directly to our costumers.

Since Nexus is a global company, and we have customers from all over the world, it’s important that you are skilled in written and verbal communication, in both Swedish and English. If you also speak Polish and/or any additional languages this is a great merit.