Cards Customer Service Adviser

Nordea is a leading Nordic universal bank. We are helping out customers realise their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.

Job ID: 15544 

Are you interested in Cards products and do you have passion and take ownership of problem solving? For Cards Customer Service, within Nordea Transaction Banking  Cards Customer Service Organisation, we are now looking for a detail-oriented and enthusiastic Service Advisor/Specialist to support our First Card customers via phone and email.

The position we offer

As the Service advisor/Specialist in Cards Customer Service team you’ll take part in supporting First Card customers and cardholders with invoices and any card related questions in  Swedish and English. Your skills and passion for customers and positive mindset with unique background are what we need to enable the great customer experience.

You will be serving our First Card customers in their daily business together with different stakeholders. We provide excellent support for customers in the most suitable channel to achieve customer satisfaction according to the present and future needs. We have passion for customers in everything we do. 

The team is working in shifts and the office hours are spanning from around 08:00 to 17:00 on weekdays. The role is based in Stockholm and we offer a permanent position starting from February 2023. 

What we expect

In order to enjoy and succeed in this position, you are detail and result-oriented, pro-active and positive.  You take ownership in what you do and have passion to create value for our customers. You enjoy team work and have a flexibility for fast changing environment. While you understand the bigger picture and are interested in developing our processes and methods, you are not afraid of routines either. You have good interpersonal skills and enjoy customer service. 

Work in Nordic team, collaborating with stakeholders, taking ownership and offering customer the best solution when he is in contact. You will be a team player. It is important to support each other, share knowledge and identify areas of improvements in the daily work to make our unit become even more successful.

You have a work experience in customer service helping customers via several channels such as phone, email and internal systems. You are able to serve customer in Swedish and English both oral and written. If you are able to communicate in Norwegian and/or Danish it is considered as an advantage but not a requirement.
If this sounds like you, get in touch! 
Apply now 

Submit your application no later than 31/01/2023. For more information, you’re welcome to contact Mikael Simonsson, mikael.simonsson@nordea.com. 
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.