Cards Customer Service Advisor in Nordea

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate – by being a strong and personal financial partner.

Job ID: 13459
Cards Customer Service is a team with operations around the clock (morning/day/evening/night) 365 days a year. You will be helping commercial and consumer customers with several processes from immediate assistance to our customers in card related matters.
We are now looking for a passionate and customer-centric colleague to continue our amazing delivery within the cards customer service space. 
You will mainly be working daytime Monday – Friday between 8-17 but when necessary you are flexible working also weekends, evenings or nights.
Are you interested in Cards products and do you have passion and take ownership of problem solving?
For Cards Customer Service, within Nordea Transaction Banking  Cards Customer Service Organisation , we are now looking for a detail-oriented and enthusiastic Service Advisor/Specialist to support our First Card customers via phone and email.

About this opportunity

As the service Advisor/Specialist in Cards Customer Service team, you’ll take part in supporting First Card customers and cardholders with invoices and any card related questions in Swedish and English.
Your skills, passion for customers and positive mindset with unique background are what we need to enable the great customer experience.
You will be serving our customers in their daily business together with different stakeholders. We provide excellent support for customers in the most suitable channel to achieve customer satisfaction according to the present and future needs.
We have passion for customers in everything we do.
The role is based in Stockholm and we offer full time permanent position starting from November / December 2022.
Who you are
In order to enjoy and succeed in this position, we believe that you:
* Are detail and result oriented, pro-active and positive
* Take ownership in what you do and have passion to create value for our customers
* Enjoy team work and have a flexibility for fast changing environment. While you understand the bigger picture and are interested in developing our processes and methods, you are not afraid of routines either
* Have good interpersonal skills and enjoy customer service

You work in Nordic team, collaborating with stakeholders, taking ownership and offering the customer the best solution. As a team-player it is important to support each other and to share our knowledge to make our unit become even more successful.
You probably have a work experience in customer service and you are able to serve customer in Swedish and English, both spoken and written.
If this sounds like you, get in touch!
Next step
Submit your application no later than 26/10/2022. For more information, you’re welcome to contact Helen Susanna Meier tel. +358 50 5436317 or helen.meier@nordea.com.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.